URGENT ERROR EVERYTIME I OPNE MY PREZIIII!!!!!

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Every time I open the presentation this error comes up
id: 2000 the reason is: PreziError id: 2000 the reason is: ErrorEvent ioError Error #2036
Its very urgent the presentationneeds to be done by Monday the link is: http://prezi.com/iqod5cocbew1/present...

Thank you!!

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John at SkillsLoft (Champion) June 22, 2012 14:01

Hi Talia,
I am able to open it here OK - have you moved location / wifi area? it may be that Prezi.com is being blocked by some security measure:

- check to see if you have the latest versions of Adobe flash and Adobe Air
- check you do not have a Firewall / virus checker that is blocking Prezi - you may need to whitelist Prezi.com in its security properties
- Is your internet connection OK - is it just Prezi.com giving you the problem?
- can you open it from another computer (e.g. a friends living elsewhere) this would indicate a local problem
- if you can try another browser (Firefox,Chrome etc).

let me know how you get on

cheers

John

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good solution! good solution! (undo)
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Hi Talia, I am able to open it here OK - have you moved location / wifi area? it may be that Prezi.com is being blocked by some security measure: - check to see if you have the latest versions of Adobe flash and Adobe Air - check you do not have a Firewall / virus checker that is blocking Prezi - you may need to whitelist Prezi.com in its security properties - Is your internet connection OK - is it just Prezi.com giving you the problem? - can you open it from another computer (e.g. a friends living elsewhere) this would indicate a local problem - if you can try another browser (Firefox,Chrome etc). let me know how you get on cheers John

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Travis Hitchcock (Champion) June 22, 2012 14:02

Hi Talia,

The link you gave appears to be broken. Could you please send me the viewing url to your prezi so I can see if this is a local issue.

Since this is an ioError, there may be a few reasons for this, try:

- Using another browser (Chrome, Firefox, Safari etc) to see if this helps
- Also check to see if you have the latest versions of Adobe flash and Adobe Air: Please visit http://www.adobe.com/products/flashpl... and http://get.adobe.com/air/
- are you behind a firewall - try whitelisting Prezi.com
- check you do not have a virus checker that is blocking Prezi
- Is your internet connection OK - is it just Prezi.com giving you the problem?

Let me know if this helps.

Travis

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good solution! good solution! (undo)
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Edit Your Reply (some HTML allowed)
Has the status changed?

Hi Talia, The link you gave appears to be broken. Could you please send me the viewing url to your prezi so I can see if this is a local issue. Since this is an ioError, there may be a few reasons for this, try: - Using another browser (Chrome, Firefox, Safari etc) to see if this helps - Also check to see if you have the latest versions of Adobe flash and Adobe Air: Please visit http://www.adobe.com/products/flashplayer.html and http://get.adobe.com/air/ - are you behind a firewall - try whitelisting Prezi.com - check you do not have a virus checker that is blocking Prezi - Is your internet connection OK - is it just Prezi.com giving you the problem? Let me know if this helps. Travis

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