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I’m just slightly irritated :)

Prezi Activation each time PreziDesktop3 starts

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Using PreziDesktop3 version 3.024 on Mac OS X 10.6.4: Every time I start it, it keeps asking for activation. This is kind of irritating when I want to work offline, and must go online just to let Prezi get "activated" every time I start it.

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David Udvardy (Official Rep) August 22, 2010 13:39

This issue is discussed here in details:
http://community.prezi.com/prezi/topi...

Short version: it may be solved by deleting your encrypted data folder, and activating Prezi Desktop again, but this time it will be remembered by the application (at least for a while). The encrypted folder can be found here, and it is safe to delete it if you remember your Prezi email and password:

Mac OS X:
/Users/__YOUR_USERNAME__/Library/Application Support/Adobe/AIR/ELS/com.prezi.preziDesktop/*

Windows Vista & 7:
C:\Users\__YOUR_USERNAME__\AppData\Roaming\Adobe\AIR\ELS\com.prezi.PreziDesktop\*

Windows XP:
C:\Documents and Settings\__YOUR_USERNAME__\Application Data\Adobe\AIR\ELS\com.prezi.PreziDesktop\*

(Please note that this was reported on Mac OS X only, but I included the Windows folders here too, just for reference.)

Since we weren't able to reproduce the problem, and our users reported that it happens randomly after working for a while, if you encounter it please report it in the topic mentined above and give as many details, as you can. Thanks for your help!

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Zoli Radnai (Official Rep) July 20, 2010 17:54

Hi, this must be a firewall or local internet system configuration issue. Please also allow cookies, and allow your computer to remember the password.

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Hi, this must be a firewall or local internet system configuration issue. Please also allow cookies, and allow your computer to remember the password.

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David Udvardy (Official Rep) August 22, 2010 13:39

This issue is discussed here in details:
http://community.prezi.com/prezi/topi...

Short version: it may be solved by deleting your encrypted data folder, and activating Prezi Desktop again, but this time it will be remembered by the application (at least for a while). The encrypted folder can be found here, and it is safe to delete it if you remember your Prezi email and password:

Mac OS X:
/Users/__YOUR_USERNAME__/Library/Application Support/Adobe/AIR/ELS/com.prezi.preziDesktop/*

Windows Vista & 7:
C:\Users\__YOUR_USERNAME__\AppData\Roaming\Adobe\AIR\ELS\com.prezi.PreziDesktop\*

Windows XP:
C:\Documents and Settings\__YOUR_USERNAME__\Application Data\Adobe\AIR\ELS\com.prezi.PreziDesktop\*

(Please note that this was reported on Mac OS X only, but I included the Windows folders here too, just for reference.)

Since we weren't able to reproduce the problem, and our users reported that it happens randomly after working for a while, if you encounter it please report it in the topic mentined above and give as many details, as you can. Thanks for your help!

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This issue is discussed here in details: http://community.prezi.com/prezi/topics/why_do_i_need_to_activate_prezi_desktop_before_every_use Short version: it may be solved by deleting your encrypted data folder, and activating Prezi Desktop again, but this time it will be remembered by the application (at least for a while). The encrypted folder can be found here, and it is safe to delete it if you remember your Prezi email and password: Mac OS X: /Users/__YOUR_USERNAME__/Library/Application Support/Adobe/AIR/ELS/com.prezi.preziDesktop/* Windows Vista & 7: C:\Users\__YOUR_USERNAME__\AppData\Roaming\Adobe\AIR\ELS\com.prezi.PreziDesktop\* Windows XP: C:\Documents and Settings\__YOUR_USERNAME__\Application Data\Adobe\AIR\ELS\com.prezi.PreziDesktop\* (Please note that this was reported on Mac OS X only, but I included the Windows folders here too, just for reference.) Since we weren't able to reproduce the problem, and our users reported that it happens randomly after working for a while, if you encounter it please report it in the topic mentined above and give as many details, as you can. Thanks for your help!

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Rowan T September 21, 2010 12:53

The trial desktop prezi needs an internet connection to activate on each start up, which seems to defeat the purpose of having an offline system. Does the Pro version require an internet connection as well?

This reply was created from a merged topic originally titled
Offline prezi needs internet connection every time it starts..

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The trial desktop prezi needs an internet connection to activate on each start up, which seems to defeat the purpose of having an offline system. Does the Pro version require an internet connection as well? <em>This reply was created from a merged topic originally titled <a href="/prezi/topics/offline_prezi_needs_internet_connection_every_time_it_starts" target="_blank">Offline prezi needs internet connection every time it starts.</a>.</em>

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Max Martin September 21, 2010 12:57

everytime I start my PreziDesktop it asks me to validate it with e-mail and password, requiring an internet connection. Why?? this defeats purpose of having purchased desktop license...
love the product by the way!

This reply was created from a merged topic originally titled
why do I need to activate Prezi desktop before every use?.

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everytime I start my PreziDesktop it asks me to validate it with e-mail and password, requiring an internet connection. Why?? this defeats purpose of having purchased desktop license...<br /> love the product by the way! <em>This reply was created from a merged topic originally titled <a href="/prezi/topics/why_do_i_need_to_activate_prezi_desktop_before_every_use" target="_blank">why do I need to activate Prezi desktop before every use?</a>.</em>

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Lior Paz (Official Rep) September 23, 2010 11:57

Hi Rowan and Max

This is not supposed to happen. Could you look at the files under:

Mac OS X:
/Users/__YOUR_USERNAME__/Library/Application Support/Adobe/AIR/ELS/com.prezi.preziDesktop/

Windows Vista & 7:
C:\Users\__YOUR_USERNAME__\AppData\Roaming\Adobe\AIR\ELS\com.prezi.PreziDesktop\

Windows XP:
C:\Documents and Settings\__YOUR_USERNAME__\Application Data\Adobe\AIR\ELS\com.prezi.PreziDesktop\

and check if you can rename/delete them?
If you don't have permissions to change these files then this might be the problem.

Let me know how it goes
Lior

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Hi Rowan and Max This is not supposed to happen. Could you look at the files under: Mac OS X: /Users/__YOUR_USERNAME__/Library/Application Support/Adobe/AIR/ELS/com.prezi.preziDesktop/ Windows Vista & 7: C:\Users\__YOUR_USERNAME__\AppData\Roaming\Adobe\AIR\ELS\com.prezi.PreziDesktop\ Windows XP: C:\Documents and Settings\__YOUR_USERNAME__\Application Data\Adobe\AIR\ELS\com.prezi.PreziDesktop\ and check if you can rename/delete them? If you don't have permissions to change these files then this might be the problem. Let me know how it goes Lior

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peter.scarth September 26, 2010 05:03

Hi Lior,
Could you let me know if I'm looking in the correct place on a Linux system.
I'm checking under /home/pete/.appdata/Adobe/AIR/ELS/com.prezi.PreziDesktop but the folder is empty on both Debian Lenny and Ubuntu Jaunty. I also have a /home/pete/.appdata/com.prezi.PreziDesktop/Local Store folder with fonts, styles etc. in there which I can delete but it's recreated.
I appreciate this is as frustrating for you as it is for us!
Cheers,
Peter

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- David Udvardy (Official Rep) September 26, 2010 11:04
  
  Hi Peter,
  Lior is out on a conference for the week, so let me answer your question. The path you mentioned is the correct path to the ELS folder, however Linux problems could have different roots than Mac problems, since AIR's ELS (a system designed to store encrypted local data) is platform based. Here is an excellent article on troubleshooting ELS related issues on Linux:
  http://kb2.adobe.com/cps/492/cpsid_49...
  
  Please tell us, if any of the practices suggested there solved your problem.
  Thanks, David
  
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- peter.scarth September 26, 2010 12:18
  
  Hi David,
  export GNOME_DESKTOP_SESSION_ID=1 has fixed the problem on both my machines. One uses XFCE and the other openbox and both now "just work"
  Thanks!
  Peter
  
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- David Udvardy (Official Rep) October 04, 2010 19:11
  
  Cool, I am happy to hear that, tanks Peter for reporting back!
  
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- David Udvardy (Official Rep) October 04, 2010 19:11
  
  Cool, I am happy to hear that, thanks Peter for reporting back!
  
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- David Udvardy (Official Rep) October 04, 2010 19:11
  
  Cool, I am happy to hear that, thanks Peter for reporting back!
  
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Hi Lior, Could you let me know if I'm looking in the correct place on a Linux system. I'm checking under /home/pete/.appdata/Adobe/AIR/ELS/com.prezi.PreziDesktop but the folder is empty on both Debian Lenny and Ubuntu Jaunty. I also have a /home/pete/.appdata/com.prezi.PreziDesktop/Local Store folder with fonts, styles etc. in there which I can delete but it's recreated. I appreciate this is as frustrating for you as it is for us! Cheers, Peter

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horaciotmc September 30, 2010 15:43

Hi all
The solution posted by Peter worked for me but only after installing the libgnome-keyring.so libraries for 32bit system (I use ubuntu 9.04 64 bit). I did this using getlibs by typing
getlibs -l libgnome-keyring.so
getlibs -l libgnome-keyring.so.0
getlibs -l libgnome-keyring.so.0.1.1
on the command line. Then, after deleting the local folder ~/.appdata/Adobe/AIR/ELS/com.prezi.PreziDesktop and changing the ENV variable GNOME_DESKTOP_SESSION_ID=1 as Peter did, I restarted prezi, typed my login information once and after that I can use it offline!
Thanks to all for the help on this issue-
Horacio

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Hi all The solution posted by Peter worked for me but only after installing the libgnome-keyring.so libraries for 32bit system (I use ubuntu 9.04 64 bit). I did this using getlibs by typing getlibs -l libgnome-keyring.so getlibs -l libgnome-keyring.so.0 getlibs -l libgnome-keyring.so.0.1.1 on the command line. Then, after deleting the local folder ~/.appdata/Adobe/AIR/ELS/com.prezi.PreziDesktop and changing the ENV variable GNOME_DESKTOP_SESSION_ID=1 as Peter did, I restarted prezi, typed my login information once and after that I can use it offline! Thanks to all for the help on this issue- Horacio

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Lior Paz (Official Rep) October 05, 2010 11:12

Hey Everybody

Thanks a lot for sharing. If anyone still has problems please let us know.

Lior

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Hey Everybody Thanks a lot for sharing. If anyone still has problems please let us know. Lior

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Mark Zimmer October 05, 2010 21:50

I'm having a similar problem and was told to reply to this thread. My issue is that Prezi desktop will not start if the laptop is disconnected from the Internet. It runs fine when connected to the Internet and I do NOT get prompted to register each time it is started. The registration files are created properly and the user has write access to them. It curiously works fine on another laptop both connected and disconnected. Can't figure out what is different with this laptop. It's an HP Elitebook 8730W running Vista sp2 64-bit. Any ideas?

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I'm having a similar problem and was told to reply to this thread. My issue is that Prezi desktop will not start if the laptop is disconnected from the Internet. It runs fine when connected to the Internet and I do NOT get prompted to register each time it is started. The registration files are created properly and the user has write access to them. It curiously works fine on another laptop both connected and disconnected. Can't figure out what is different with this laptop. It's an HP Elitebook 8730W running Vista sp2 64-bit. Any ideas?

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Lior Paz (Official Rep) October 10, 2010 10:02

Hi Mark

Sorry for the delay in my response. What happens exactly when you try to start PreziDesktop3 without network?

Lior

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Hi Mark Sorry for the delay in my response. What happens exactly when you try to start PreziDesktop3 without network? Lior

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Mark Zimmer October 11, 2010 18:52

Lior, nothing happens visibly on the desktop but the process prezidesktop.exe starts in the task manager. Using latest version 3.025

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Lior, nothing happens visibly on the desktop but the process prezidesktop.exe starts in the task manager. Using latest version 3.025

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Lior Paz (Official Rep) October 12, 2010 14:43

Hi Mark

Could you please look at this thread and tell me if it helped:
http://community.prezi.com/prezi/topi...

Thanks
Lior

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- Lior Paz (Official Rep) October 12, 2010 14:44
  
  try running Prezi Desktop in compatibility mode
  
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Hi Mark Could you please look at this thread and tell me if it helped: http://community.prezi.com/prezi/topics/why_wont_prezi_desktop_come_up Thanks Lior

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Mark Zimmer October 12, 2010 22:51

Lior, Still does not launch when disconnected. I don't have any files names "Prefs" nor does my directory have the "zuilabs" or the long SID as part of the name. The directory in my user profile is named "com.prezi.PreziDesktop" with "Local Store" under that and 5 more directories under "Local Store".

I've also tried all the combinations of "compatibility mode" with no luck.

It runs fine when connected to the network but will not run when disconnected.

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Lior, Still does not launch when disconnected. I don't have any files names "Prefs" nor does my directory have the "zuilabs" or the long SID as part of the name. The directory in my user profile is named "com.prezi.PreziDesktop" with "Local Store" under that and 5 more directories under "Local Store". I've also tried all the combinations of "compatibility mode" with no luck. It runs fine when connected to the network but will not run when disconnected.

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Lior Paz (Official Rep) October 14, 2010 08:43

what do you have under:

C:\Users\__YOUR_USERNAME__\AppData\Roaming\Adobe\AIR\ELS\com.prezidesktop\

this is where the license (which should be download on first login from the desktop) is saved. If you don't have it there, or have some problems reading/writing to these files, that could be the problem. could you try to delete the files there, rename them, check that you have full access to them.

Are you the admin of your computer?

Lior

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what do you have under: C:\Users\__YOUR_USERNAME__\AppData\Roaming\Adobe\AIR\ELS\com.prezidesktop\ this is where the license (which should be download on first login from the desktop) is saved. If you don't have it there, or have some problems reading/writing to these files, that could be the problem. could you try to delete the files there, rename them, check that you have full access to them. Are you the admin of your computer? Lior

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Lior Paz (Official Rep) October 30, 2010 18:07

Dear all (who have the problem on a Mac)

Please try the following and let me know if it helped you:

1. uninstall Adobe Air (/Applications/Utilities/Abobe AIR Uninstaller)
and PreziDesktop3
2. delete everything from /Applications/Utilities/Keychain Access related to PrivateEncryptedDatak
3. delete the whole ~/Library/Application Support/Adobe/AIR folder
4. download and install air again
5. download and install PreziDesktop3 again

Lior

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- Michael Weston November 03, 2010 10:25
  
  Astonishing! Lior, thank you. This actually seems to have solved the problem.
  
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- Silvestro August 06, 2011 04:03
  
  I don't find any /Applications/Utilities/Keychain Access
  
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- Kevin Russell December 22, 2011 13:56
  
  Just delete the /PrivateEncryptedDatak for the PreziDesktop application and 1. takes care of 3. (so you don't have too)
  
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- Kevin Russell December 28, 2011 01:00
  
  in the end it didn't work.
  
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Dear all (who have the problem on a Mac) Please try the following and let me know if it helped you: 1. uninstall Adobe Air (/Applications/Utilities/Abobe AIR Uninstaller) and PreziDesktop3 2. delete everything from /Applications/Utilities/Keychain Access related to PrivateEncryptedDatak 3. delete the whole ~/Library/Application Support/Adobe/AIR folder 4. download and install air again 5. download and install PreziDesktop3 again Lior

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Lior Paz (Official Rep) November 03, 2010 15:27

Great! Please everyone, let me know if it worked for you as well.

Lior

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Great! Please everyone, let me know if it worked for you as well. Lior

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adwatson.au July 15, 2011 07:24

Is it just me - or is Adobe Air a pretty buggy platform to be building apps in. I am a zinio subscriber too - lots of issues with that application in Air, and again now in Prezi. Development time may be speedier but the end result so far is 2 for 2 full of bugs, work arounds and unexplained issues.

I run 64Bit OSX 10.6.8 with 8GB of RAM. I have deleted the /Library/Application Support/Adobe/Air etc directory - and it works once or twice and then cannot read the license file again.

Wish there was a proper Prezi Mac OSX App - Air isn't cutting it.

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Is it just me - or is Adobe Air a pretty buggy platform to be building apps in. I am a zinio subscriber too - lots of issues with that application in Air, and again now in Prezi. Development time may be speedier but the end result so far is 2 for 2 full of bugs, work arounds and unexplained issues. I run 64Bit OSX 10.6.8 with 8GB of RAM. I have deleted the /Library/Application Support/Adobe/Air etc directory - and it works once or twice and then cannot read the license file again. Wish there was a proper Prezi Mac OSX App - Air isn't cutting it.

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hi.im.thomas August 10, 2011 04:56

This is happening everytime I exit from Prezi and try to open it again. Iv had to delete and reinstall everytime i exit from Prezi.

Running Mac OS X ( not lion)

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This is happening everytime I exit from Prezi and try to open it again. Iv had to delete and reinstall everytime i exit from Prezi. Running Mac OS X ( not lion)

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Silvestro August 10, 2011 05:18

it works ...
thanks

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it works ... thanks

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Pasoleati August 28, 2011 15:56

All advices to eleminate the error failed. The folder named "application" does not exist just like the folder named "adobe" in "application support". I start prezidesktop3 (vers. 3.056) on my MBA with lion.

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All advices to eleminate the error failed. The folder named "application" does not exist just like the folder named "adobe" in "application support". I start prezidesktop3 (vers. 3.056) on my MBA with lion.

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Maryellen Moore September 18, 2011 02:38

I am still having this problem too. I do not have the files that you recommended people delete at the begining of this thread

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I am still having this problem too. I do not have the files that you recommended people delete at the begining of this thread

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qw October 03, 2011 18:50

Here Solution: http://kb2.adobe.com/cps/840/cpsid_84...

Short version:
- apt-get install gnome-keyring
- Edit the file /etc/environment
* Append in new line "GNOME_DESKTOP_SESSION_ID=default"

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Here Solution: http://kb2.adobe.com/cps/840/cpsid_84062.html Short version: - apt-get install gnome-keyring - Edit the file /etc/environment * Append in new line "GNOME_DESKTOP_SESSION_ID=default"

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Peter Kontsch October 14, 2011 17:09

i have the same problem like some people had before: I converted the prezi from a previous version of prezi desktop to the new one and tried to open it without success... i dont have any url, but uploaded the conversion result file at http://ge.tt/8yeFTm8?c

i hope someone can help me...

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id: 1200 the reason is: ErrorEvent ioError Error #2032.

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- Katrin Leinweber (Support Specialist) October 14, 2011 17:19
  
  Ooops! Sorry Peter, I merged your topic accidentally into this one. But OK, let's stay here now. I see the same problem with the .pez file. ~~It must be really old, right?~~ Edit: You could try to install the old version with which you know it worked by downloading the installer package from http://cdn01.prezi.com/prezi/desktop/... (replace XY at the end of that link with the version number you want) and run the file with Adobe AIR and admin rights.
  
  I will ask the developers if something can be done. In the mean-time, please try the following:
  - unpack the .pez file with an archive manager (I would personally recommend 7zip).
  - have looks at the the "repo" subfolder and the "content.xml" file
  - The former contains all the (multi-)media inserts, the .xml all the raw text. You could use both to recreate the prezi. Since the weekend has started, that might be faster than to wait for advice by our developers.
  
  Kind regards,
  
  Katrin
  
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- Peter Kontsch October 16, 2011 11:23
  
  hi katrin and thanks for handling my case...
  i could open and restore all the files from the pez-archive - however, i already have all the content available. my problem is that i don't want to put the stuff together in a new prezi again... so, i had a look at content.xml and it appears quite similar to the structure of an arbitrary dummy-presentation i generated in the new version. I tried to merge some of the parts which were different and restored the structure in the pez file (adding a preview) but it wasnt possible to successfully open the archive. Can you help me?
  
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- Katrin Leinweber (Support Specialist) October 16, 2011 13:25
  
  I'll try: it is possible to create a working .pez manually and from scratch. When packing the file, choose .zip but no compression, then rename .zip to .pez. But I also see the problem that if you use the same xml code and the same media files, the same error will appear. You would need to determine which media file and its corresponding section of xml code to remove in order to get it to work.
  
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- Peter Kontsch October 16, 2011 14:48
  
  Thank you for your help - I removed the "universe" tags, appended "hash" and "sync" commands before "/zuiprezi" and built the pez file as you wrote without compression... This worked! You saved my day - thanks again!
  
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- Katrin Leinweber (Support Specialist) October 16, 2011 17:04
  
  Cool, thanks for the details. I didn't really think it would work :-)
  
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- Katrin Leinweber (Support Specialist) December 21, 2011 07:24
  
  Another example: remove a specific media file from a .pez file: in the content.xml file, find the tags for it, remove the code and save. Finding the broken file is the main problem here: check them in the "repo" subfolder and search for their filenames in the .xml.
  
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i have the same problem like some people had before: I converted the prezi from a previous version of prezi desktop to the new one and tried to open it without success... i dont have any url, but uploaded the conversion result file at <a href="http://ge.tt/8yeFTm8?c" rel="nofollow">http://ge.tt/8yeFTm8?c</a> <br /><br /> i hope someone can help me... <em>This reply was created from a merged topic originally titled <a href="/prezi/topics/id_1200_the_reason_is_errorevent_ioerror_error_2032-uop54/changes" target="_blank">id: 1200 the reason is: ErrorEvent ioError Error #2032</a>.</em>

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Toby Morton October 14, 2011 17:13

recently upgraded my OS to Lion. Now every time i open prezzi this window appears:

How can i stop this happening?

This reply was created from a merged topic originally titled
Prezzi running in Lion is incompatible.

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recently upgraded my OS to Lion. Now every time i open prezzi this window appears:<br /> <a href="https://s3.amazonaws.com/satisfaction-production/s3_images/602982/Prezzi_error.png" rel="nofollow"><img src="https://s3.amazonaws.com/satisfaction-production/s3_images/602982/Prezzi_error_inline.png" alt="" /></a><br /> How can i stop this happening? <em>This reply was created from a merged topic originally titled <a href="/prezi/topics/prezzi_running_in_lion_is_incompatible/changes" target="_blank">Prezzi running in Lion is incompatible</a>.</em>

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Toby Morton October 17, 2011 09:01

Hi, could someone please tell me where i can find my "encrypted data folder" in Mac OS 10.7.1. The library folder sits at a top level ie not inside user and i cant find the air folder inside the application support folder, thanks

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- Katrin Leinweber (Support Specialist) October 17, 2011 15:58
  
  Hi Toby,
  
  you might need to tell OSX to show the hidden folders: https://encrypted.google.com/search?q.... I had the same problem at 1st, but after following one of these guide, the folder shows up exactly were the top post of this topic says.
  
  Kind regards,
  
  Katrin
  
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- Toby Morton October 19, 2011 10:20
  
  great - thanks for all your help Katrin, i am now up and running again ... :)
  
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- Katrin Leinweber (Support Specialist) October 19, 2011 16:09
  
  You're welcome :-)
  
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Hi, could someone please tell me where i can find my "encrypted data folder" in Mac OS 10.7.1. The library folder sits at a top level ie not inside user and i cant find the air folder inside the application support folder, thanks

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EMPLOYEE

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Katrin Leinweber (Support Specialist) November 13, 2011 20:37

Another variant of our official step-by-step solution was brought to our attention by a clever user:
- open Internet Explorer and check its cookie settings.
- If cookies are disallowed, please allow, at least for prezi.com.
- Then, log into http://prezi.com/login/?next=/settings/ with IE.
- Accept cookies if prompted, exit IE and start Prezi Desktop again.

Kind regards,

Katrin

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Another variant of our official step-by-step solution was brought to our attention by a clever user: - open <a href="http://windows.microsoft.com/en-US/internet-explorer/products/ie/home">Internet Explorer</a> and check its cookie settings. - If cookies are disallowed, please allow, at least for <a href="http://prezi.com/">prezi.com</a>. - Then, log into http://prezi.com/login/?next=/settings/ with <a href="http://windows.microsoft.com/en-US/internet-explorer/products/ie/home">IE</a>. - Accept cookies if prompted, exit IE and start <a href="http://prezi.com/desktop/">Prezi Desktop</a> again. Kind regards, Katrin

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marcela.lomba April 19, 2012 09:31

Hi,
Prezi Desktop goes on line to validate user every time I try to open it, and it shouldn ́t: when I decided to pay for Desktop, the main reason was that I wouldn ́t need to be on line. I have been reading that this is happening to many other people. Have you worked it out or found out the reason?
Thanks.
Marcela

This reply was created from a merged topic originally titled
On line authentication for Prezi Desktop every time.

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- Alyssa Puhacz (Champion) April 19, 2012 09:32
  
  Let me know if this doesn't help.
  
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Hi,<br /> Prezi Desktop goes on line to validate user every time I try to open it, and it shouldn ́t: when I decided to pay for Desktop, the main reason was that I wouldn ́t need to be on line. I have been reading that this is happening to many other people. Have you worked it out or found out the reason?<br /> Thanks.<br /> Marcela <span class='translate'><em>This reply was created from a merged topic originally titled <a class='notranslate' href="/prezi/topics/on_line_authentication_for_prezi_desktop_every_time/changes" target="_blank">On line authentication for Prezi Desktop every time</a>.</em></span>

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