Loading Profile...
Twitter,
Facebook, or email.
I’m
just slightly irritated :)
Prezi Activation each time PreziDesktop3 starts
Using PreziDesktop3 version 3.024 on Mac OS X 10.6.4: Every time I start it, it keeps asking for activation. This is kind of irritating when I want to work offline, and must go online just to let Prezi get "activated" every time I start it.
Official
Response
-
EMPLOYEE
1This issue is discussed here in details:
http://community.prezi.com/prezi/topi...
Short version: it may be solved by deleting your encrypted data folder, and activating Prezi Desktop again, but this time it will be remembered by the application (at least for a while). The encrypted folder can be found here, and it is safe to delete it if you remember your Prezi email and password:
Mac OS X:
/Users/__YOUR_USERNAME__/Library/Application Support/Adobe/AIR/ELS/com.prezi.preziDesktop/*
Windows Vista & 7:
C:\Users\__YOUR_USERNAME__\AppData\Roaming\Adobe\AIR\ELS\com.prezi.PreziDesktop\*
Windows XP:
C:\Documents and Settings\__YOUR_USERNAME__\Application Data\Adobe\AIR\ELS\com.prezi.PreziDesktop\*
(Please note that this was reported on Mac OS X only, but I included the Windows folders here too, just for reference.)
Since we weren't able to reproduce the problem, and our users reported that it happens randomly after working for a while, if you encounter it please report it in the topic mentined above and give as many details, as you can. Thanks for your help!
-
Hi, this must be a firewall or local internet system configuration issue. Please also allow cookies, and allow your computer to remember the password.Comment
-
-
EMPLOYEE
1This issue is discussed here in details:
http://community.prezi.com/prezi/topi...
Short version: it may be solved by deleting your encrypted data folder, and activating Prezi Desktop again, but this time it will be remembered by the application (at least for a while). The encrypted folder can be found here, and it is safe to delete it if you remember your Prezi email and password:
Mac OS X:
/Users/__YOUR_USERNAME__/Library/Application Support/Adobe/AIR/ELS/com.prezi.preziDesktop/*
Windows Vista & 7:
C:\Users\__YOUR_USERNAME__\AppData\Roaming\Adobe\AIR\ELS\com.prezi.PreziDesktop\*
Windows XP:
C:\Documents and Settings\__YOUR_USERNAME__\Application Data\Adobe\AIR\ELS\com.prezi.PreziDesktop\*
(Please note that this was reported on Mac OS X only, but I included the Windows folders here too, just for reference.)
Since we weren't able to reproduce the problem, and our users reported that it happens randomly after working for a while, if you encounter it please report it in the topic mentined above and give as many details, as you can. Thanks for your help! -
-
I’m
unsure
The trial desktop prezi needs an internet connection to activate on each start up, which seems to defeat the purpose of having an offline system. Does the Pro version require an internet connection as well?
This reply was created from a merged topic originally titled
Offline prezi needs internet connection every time it starts.. -
-
I’m
confused and frustrated!
everytime I start my PreziDesktop it asks me to validate it with e-mail and password, requiring an internet connection. Why?? this defeats purpose of having purchased desktop license...
love the product by the way!
This reply was created from a merged topic originally titled
why do I need to activate Prezi desktop before every use?. -
-
Hi Rowan and Max
This is not supposed to happen. Could you look at the files under:
Mac OS X:
/Users/__YOUR_USERNAME__/Library/Application Support/Adobe/AIR/ELS/com.prezi.preziDesktop/
Windows Vista & 7:
C:\Users\__YOUR_USERNAME__\AppData\Roaming\Adobe\AIR\ELS\com.prezi.PreziDesktop\
Windows XP:
C:\Documents and Settings\__YOUR_USERNAME__\Application Data\Adobe\AIR\ELS\com.prezi.PreziDesktop\
and check if you can rename/delete them?
If you don't have permissions to change these files then this might be the problem.
Let me know how it goes
Lior -
-
Hi Lior,
Could you let me know if I'm looking in the correct place on a Linux system.
I'm checking under /home/pete/.appdata/Adobe/AIR/ELS/com.prezi.PreziDesktop but the folder is empty on both Debian Lenny and Ubuntu Jaunty. I also have a /home/pete/.appdata/com.prezi.PreziDesktop/Local Store folder with fonts, styles etc. in there which I can delete but it's recreated.
I appreciate this is as frustrating for you as it is for us!
Cheers,
Peter- view 3 more comments
-
-
-
-
Cool, I am happy to hear that, thanks Peter for reporting back!
-
-
Cool, I am happy to hear that, thanks Peter for reporting back!
-
-
-
-
Hi all
The solution posted by Peter worked for me but only after installing the libgnome-keyring.so libraries for 32bit system (I use ubuntu 9.04 64 bit). I did this using getlibs by typing
getlibs -l libgnome-keyring.so
getlibs -l libgnome-keyring.so.0
getlibs -l libgnome-keyring.so.0.1.1
on the command line. Then, after deleting the local folder ~/.appdata/Adobe/AIR/ELS/com.prezi.PreziDesktop and changing the ENV variable GNOME_DESKTOP_SESSION_ID=1 as Peter did, I restarted prezi, typed my login information once and after that I can use it offline!
Thanks to all for the help on this issue-
Horacio -
-
Hey Everybody
Thanks a lot for sharing. If anyone still has problems please let us know.
Lior -
-
I'm having a similar problem and was told to reply to this thread. My issue is that Prezi desktop will not start if the laptop is disconnected from the Internet. It runs fine when connected to the Internet and I do NOT get prompted to register each time it is started. The registration files are created properly and the user has write access to them. It curiously works fine on another laptop both connected and disconnected. Can't figure out what is different with this laptop. It's an HP Elitebook 8730W running Vista sp2 64-bit. Any ideas?
-
-
Hi Mark
Sorry for the delay in my response. What happens exactly when you try to start PreziDesktop3 without network?
Lior -
-
Lior, nothing happens visibly on the desktop but the process prezidesktop.exe starts in the task manager. Using latest version 3.025
-
-
Hi Mark
Could you please look at this thread and tell me if it helped:
http://community.prezi.com/prezi/topi...
Thanks
Lior-
try running Prezi Desktop in compatibility mode
-
-
-
-
-
Lior, Still does not launch when disconnected. I don't have any files names "Prefs" nor does my directory have the "zuilabs" or the long SID as part of the name. The directory in my user profile is named "com.prezi.PreziDesktop" with "Local Store" under that and 5 more directories under "Local Store".
I've also tried all the combinations of "compatibility mode" with no luck.
It runs fine when connected to the network but will not run when disconnected. -
-
what do you have under:
C:\Users\__YOUR_USERNAME__\AppData\Roaming\Adobe\AIR\ELS\com.prezidesktop\
this is where the license (which should be download on first login from the desktop) is saved. If you don't have it there, or have some problems reading/writing to these files, that could be the problem. could you try to delete the files there, rename them, check that you have full access to them.
Are you the admin of your computer?
Lior -
-
EMPLOYEE
1Dear all (who have the problem on a Mac)
Please try the following and let me know if it helped you:
1. uninstall Adobe Air (/Applications/Utilities/Abobe AIR Uninstaller)
and PreziDesktop3
2. delete everything from /Applications/Utilities/Keychain Access related to PrivateEncryptedDatak
3. delete the whole ~/Library/Application Support/Adobe/AIR folder
4. download and install air again
5. download and install PreziDesktop3 again
Lior- view 2 more comments
-
-
-
Just delete the /PrivateEncryptedDatak for the PreziDesktop application and 1. takes care of 3. (so you don't have too)
-
-
in the end it didn't work.
-
-
-
-
Great! Please everyone, let me know if it worked for you as well.
Lior -
-
I’m
frustrated
Is it just me - or is Adobe Air a pretty buggy platform to be building apps in. I am a zinio subscriber too - lots of issues with that application in Air, and again now in Prezi. Development time may be speedier but the end result so far is 2 for 2 full of bugs, work arounds and unexplained issues.
I run 64Bit OSX 10.6.8 with 8GB of RAM. I have deleted the /Library/Application Support/Adobe/Air etc directory - and it works once or twice and then cannot read the license file again.
Wish there was a proper Prezi Mac OSX App - Air isn't cutting it. -
-
I’m
Annoyed
This is happening everytime I exit from Prezi and try to open it again. Iv had to delete and reinstall everytime i exit from Prezi.
Running Mac OS X ( not lion) -
-
I’m
happy
it works ...
thanks -
-
I’m
frustrated
All advices to eleminate the error failed. The folder named "application" does not exist just like the folder named "adobe" in "application support". I start prezidesktop3 (vers. 3.056) on my MBA with lion.
-
-
I am still having this problem too. I do not have the files that you recommended people delete at the begining of this thread -
-
1Here Solution: http://kb2.adobe.com/cps/840/cpsid_84...
Short version:
- apt-get install gnome-keyring
- Edit the file /etc/environment
* Append in new line "GNOME_DESKTOP_SESSION_ID=default" -
-
I’m
sad
i have the same problem like some people had before: I converted the prezi from a previous version of prezi desktop to the new one and tried to open it without success... i dont have any url, but uploaded the conversion result file at http://ge.tt/8yeFTm8?c
i hope someone can help me...
This reply was created from a merged topic originally titled
id: 1200 the reason is: ErrorEvent ioError Error #2032.- view 4 more comments
-
-
-
-
-
Cool, thanks for the details. I didn't really think it would work :-)
-
-
Another example: remove a specific media file from a .pez file: in the content.xml file, find the tags for it, remove the code and save. Finding the broken file is the main problem here: check them in the "repo" subfolder and search for their filenames in the .xml.
-
-
-
-
I’m
frustrated
recently upgraded my OS to Lion. Now every time i open prezzi this window appears:
How can i stop this happening?
This reply was created from a merged topic originally titled
Prezzi running in Lion is incompatible. -
-
Hi, could someone please tell me where i can find my "encrypted data folder" in Mac OS 10.7.1. The library folder sits at a top level ie not inside user and i cant find the air folder inside the application support folder, thanks
- view 1 more comment
-
-
great - thanks for all your help Katrin, i am now up and running again ... :)
-
-
You're welcome :-)
-
-
-
-
EMPLOYEE
1Another variant of our official step-by-step solution was brought to our attention by a clever user:
- open Internet Explorer and check its cookie settings.
- If cookies are disallowed, please allow, at least for prezi.com.
- Then, log into http://prezi.com/login/?next=/settings/ with IE.
- Accept cookies if prompted, exit IE and start Prezi Desktop again.
Kind regards,
Katrin -
-
I’m
dissapointed and frustrated
Hi,
Prezi Desktop goes on line to validate user every time I try to open it, and it shouldn ́t: when I decided to pay for Desktop, the main reason was that I wouldn ́t need to be on line. I have been reading that this is happening to many other people. Have you worked it out or found out the reason?
Thanks.
Marcela
This reply was created from a merged topic originally titled
On line authentication for Prezi Desktop every time.- view 1 more comment
-
-
Hello, I have the same problem!!
Upgraded to PRO Prezi Prezi Desktop but my not updated, I can not open files created on the web on my PC.
Is there any solution? -
-
I also have the same problem!
-
-
-
-
Hello, I have the same problem!!
Upgraded to PRO Prezi Prezi Desktop but my not updated, I can not open files created on the web on my PC.
Is there any solution? -
-
I have a customer who bought the software, it downloaded and installed the site on his computer that worked for a while.
The file he had done work on any other computer, but no longer opens his.
Any solution? Is it because it is 64 bit windows?-
Hi Rafael!
Can you please explain in more detail what you mean? Which kind of file to you mean? The installer for Prezi Desktop, a portable prezi, etc.? Is there any error message? If yes, please quote and describe what you do directly before it appears.
A 64bit Windows should not be a problem.
Kind regards,
Katrin -
-
-
-
-
Katrin, good afternoon.
My client flavia@omniaonline.com.br normally used Prezi Desktop after buying the license.
But a month later stopped working.
I tried to uninstall and reinstall which is available on site.
It installs normally, but does not open the files she had saved.
Thank you for your attention.
Rafael. -
-
EMPLOYEE
I’m
sorry you are having trouble, and I am here to help.
Hm, does it load correctly when starting a new prezi? We have to find out whether the program is broken, or the .pez files your client tries to load. Please create an empty prezi online with just some dummy text, download it for PreziDesktop and try to edit further offline.
If that works, the other .pez files are probably broken. Me or a developer colleague will try to fix them if you send them in via email (if 1-click file hosting service.
If on the other hand the dummy prezi fails to load as well, the program itself is probably broken. Please try these trouble-shooting steps then:
1. Log in to http://prezi.com in every browser you have on your computer. Especially in Internet Explorer on Windows and Safari on Mac OS X. Can you log in and see your prezis? If not, please allow cookies for prezi.com. In Internet Explorer esp., please add http://www.prezi.com and https://www.prezi.com to the "Trusted Sites".
2. Temporarily disable any security software (firewall, anti-virus etc.) or white-list PreziDesktop, Adobe AIR and prezi.com (ports 80 and 443) in their settings. If you are behind a corporate or school firewall, please ask the responsible IT people for help with that.
3. Launch PreziDesktop and try logging in again via "License > Change User". If no luck, open "License > Your license info" and verify email address, license type and expiry date against what is listed on https://prezi.com/settings/. If any discrepancies occur, please let us know.
4. [ONLY FOR WINDOWS] Try running PreziDesktop with admin rights (right-click on desktop icon or program file > "Run as Administrator")
5. Uninstall PreziDesktop and Adobe AIR completely along with companion apps like "Adobe Help". Delete the following directories, too (also from Recycle Bin/Trash):
Windows 7, Vista:
C:\Users\__YOUR_USERNAME__\AppData\Roaming\Adobe\AIR\
C:\Users\__YOUR_USERNAME__\AppData\Roaming\com.prezi.PreziDesktop
Windows XP:
C:\Documents and Settings\__YOUR_USERNAME__\ApplicationData\Adobe\AIR\
C:\Documents and Settings\__YOUR_USERNAME__\ApplicationData\com.prezi.PreziDesktop
Mac OSX:
/Users/__YOUR_USERNAME__/Library/Application Support/Adobe/AIR/
/Users/__YOUR_USERNAME__/Library/Application Support/com.prezi.PreziDesktop
5.1 These folder might be hidden by your operating system. If they don't show up where they should be, please find advice how to unhide them here: https://encrypted.google.com/search?q....
6. Restart your computer.
7. Reinstall Adobe Air from: http://get.adobe.com/air/.
8. Reinstall PreziDesktop from: http://prezi.com/desktop#download (log in if you aren't and click "Install now").
Repeat steps 2 and 3.
Kind regards,
Katrin- view 1 more comment
-
-
I'm sorry, Tony,
but there is no native function for that. You could try activating it one some computer that is allowed to connect and then copy the contents of the \com.prezi.PreziDesktop folders (see above) to the offline machine. No guarantees though, sorry.
Katrin -
-
I have registered my Prezi Desktop software and it still makes me "login" every time. is there a way around this?
-
-
-
EMPLOYEE
