Hi! Trying to upgrade account and displaying error:
An error occurred during processing your request.
YOU HAVE NOT BEEN CHARGED.
This transaction cannot be processed at this time. Please try again later."
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This unfortunately happens to some of our users because of Paypal. This is not on our end, it is a Paypal error. Please send me the email address you use for your Prezi account and the license you would like to upgrade to.
You can email me at travis(dot)hitchcock(at)prezi(dot)com