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Server outage prezi.com

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Prezi users,

We are experiencing technical difficulties. Our developers are working on it right now. We'll keep you updated. Stay Tuned! Thank you for your patience and happy zooming,

Best,
Prezi team

I’m worried!

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Timo Lütten February 29, 2012 11:04

Hi there,

I get the message "Technical details: id: 2100 the reason is: w=0, h=0; b(w,h)=(0,0)." alle the time when loading the presentation. I have removed the swf files, but still I get the message popping up like 15 times!

http://prezi.com/_lwcbtrnj5ir/gj-bran...

Can anyone help asap, as I need to finish the presentation tomorrow!

Best Timo

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Error Message popping up all the time!.

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Hi there,<br /><br /> I get the message "Technical details: id: 2100 the reason is: w=0, h=0; b(w,h)=(0,0)." alle the time when loading the presentation. I have removed the swf files, but still I get the message popping up like 15 times!<br /><br /> <a href="http://prezi.com/_lwcbtrnj5ir/gj-brand-sculpture/" rel="nofollow">http://prezi.com/_lwcbtrnj5ir/gj-bran...</a><br /><br /> Can anyone help asap, as I need to finish the presentation tomorrow!<br /><br /> Best Timo <span class='translate'><em>This reply was created from a merged topic originally titled <a class='notranslate' href="/prezi/topics/error_message_popping_up_all_the_time" target="_blank">Error Message popping up all the time!</a>.</em></span>

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Donna Rigano February 29, 2012 11:04

Is there a problem with the site?

This reply was created from a merged topic originally titled
Getting Server error, links keep breaking, what's up?.

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Is there a problem with the site? <span class='translate'><em>This reply was created from a merged topic originally titled <a class='notranslate' href="/prezi/topics/getting_server_error_links_keep_breaking_whats_up/changes" target="_blank">Getting Server error, links keep breaking, what's up?</a>.</em></span>

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Gabriel Oliveira February 29, 2012 11:05

"It seems you ran into some errors with Prezi. Good news is, we have now received a notification e-mail about this, and will try to fix the problem as soon as possible.
Please check our support service for more Q&A, or follow PreziSupport on Twitter!

Thank you for your patience,
The Prezi team"

Please, Could someone check this out? It's urgent (i'll need this presentation in a half an hour!!!)

gabriel.oliveira@acad.pucrs.br

This reply was created from a merged topic originally titled
help i need my presentation ASAP!!!!!!!!!!!!!!!!!.

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- Simon Hirt November 12, 2012 10:26
  
  Hello, I am very new to prezi, and i only get this error-message: http://prezi.com/rdon0p4rrmon/edit/. Can anyone help me?
  
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"It seems you ran into some errors with Prezi. Good news is, we have now received a notification e-mail about this, and will try to fix the problem as soon as possible.<br /> Please check our support service for more Q&A, or follow PreziSupport on Twitter!<br /><br /> Thank you for your patience,<br /> The Prezi team"<br /><br /> Please, Could someone check this out? It's urgent (i'll need this presentation in a half an hour!!!)<br /><br /> <a href="mailto:gabriel.oliveira@acad.pucrs.br" rel="nofollow">gabriel.oliveira@acad.pucrs.br</a> <span class='translate'><em>This reply was created from a merged topic originally titled <a class='notranslate' href="/prezi/topics/help_i_need_my_presentation_asap/changes" target="_blank">help i need my presentation ASAP!!!!!!!!!!!!!!!!!</a>.</em></span>

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I’m frustrated and a bit irritated

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BodyBrainPerformance February 29, 2012 11:06

I am unable to run prezi desktop offline because it says that Prezi can't access my registration information from my computer. So I have to have access to the internet and plug in my account and password everytime.

Solution?

Thanks,

garrett

This reply was created from a merged topic originally titled
Prezi Desktop opening requires registration information - everytime.

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- BodyBrainPerformance February 29, 2012 12:12
  
  Yeah, my topic has 'nada' to do with the temporary error you guys are talking about - why did this get merged here?
  
  The Prezi message says:
  
  "Prezi Desktop couldn't retrieve the activation data stored on your computer. Please make sure that you are connected to the internet and sign in below."
  
  It's been happening for weeks. I need some instruction on this topic, how to get the activation data from my computer to prezi or something to that effect.
  
  Thanks.
  
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I am unable to run prezi desktop offline because it says that Prezi can't access my registration information from my computer. So I have to have access to the internet and plug in my account and password everytime. <br /><br /> Solution? <br /><br /> Thanks,<br /><br /> garrett <span class='translate'><em>This reply was created from a merged topic originally titled <a class='notranslate' href="/prezi/topics/prezi_desktop_opening_requires_registration_information_everytime/changes" target="_blank">Prezi Desktop opening requires registration information - everytime</a>.</em></span>

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Roy Kim February 29, 2012 11:06

This reply was created from a merged topic originally titled
cannot work.

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<span class='translate'><em>This reply was created from a merged topic originally titled <a class='notranslate' href="/prezi/topics/cannot_work/changes" target="_blank">cannot work</a>.</em></span>

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Ahmet Kilic February 29, 2012 11:06

i get this error

Oops...

It seems you ran into some errors with Prezi. Good news is, we have now received a notification e-mail about this, and will try to fix the problem as soon as possible.
Please check our support service for more Q&A, or follow PreziSupport on Twitter!

Thank you for your patience,
The Prezi team

This reply was created from a merged topic originally titled
HEEEELPPP... Prezi dont work.

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i get this error<br /><br /> Oops...<br /><br /> It seems you ran into some errors with Prezi. Good news is, we have now received a notification e-mail about this, and will try to fix the problem as soon as possible.<br /> Please check our support service for more Q&A, or follow PreziSupport on Twitter!<br /><br /> Thank you for your patience,<br /> The Prezi team <span class='translate'><em>This reply was created from a merged topic originally titled <a class='notranslate' href="/prezi/topics/heeeelppp_prezi_dont_work/changes" target="_blank">HEEEELPPP... Prezi dont work</a>.</em></span>

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I’m frustrated, need to use it right now!

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Ilse Nieboer February 29, 2012 11:06

I see this problem notification. Who can tell me, when it is fixed? Ik need prezi right now.

Oops...

It seems you ran into some errors with Prezi. Good news is, we have now received a notification e-mail about this, and will try to fix the problem as soon as possible.
Please check our support service for more Q&A, or follow PreziSupport on Twitter!

Thank you for your patience,
The Prezi team

This reply was created from a merged topic originally titled
Problem notification: Oops... : When fixed?.

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I see this problem notification. Who can tell me, when it is fixed? Ik need prezi right now.<br /><br /> Oops...<br /><br /> It seems you ran into some errors with Prezi. Good news is, we have now received a notification e-mail about this, and will try to fix the problem as soon as possible.<br /> Please check our support service for more Q&A, or follow PreziSupport on Twitter!<br /><br /> Thank you for your patience,<br /> The Prezi team <span class='translate'><em>This reply was created from a merged topic originally titled <a class='notranslate' href="/prezi/topics/problem_notification_oops_when_fixed/changes" target="_blank">Problem notification: Oops... : When fixed?</a>.</em></span>

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Footdown February 29, 2012 11:07

I no longer get the error message here. Thanks Prezi.

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I no longer get the error message here. Thanks Prezi.

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Simon Gosling February 29, 2012 11:08

Help - Why has my Prezi stopped stopped working. I'd really like to talk to someone ASAP because I'm doing a presentation this afternoon and I can't do anything. Simon Gosling +447717776852

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Heeeeeelllllllllpppppppppppp!!.

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Help - Why has my Prezi stopped stopped working. I'd really like to talk to someone ASAP because I'm doing a presentation this afternoon and I can't do anything. Simon Gosling +447717776852 <span class='translate'><em>This reply was created from a merged topic originally titled <a class='notranslate' href="/prezi/topics/heeeeeelllllllllpppppppppppp" target="_blank">Heeeeeelllllllllpppppppppppp!!</a>.</em></span>

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sb February 29, 2012 11:09

Hi! When I try to edit my prezi it does not load all the way. The letters appear but they stop filling in half way through the e. Please help i have a presentation this week!
http://prezi.com/xw7mebb2cwrl/edit/?a...

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My presentation wont load..

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Hi! When I try to edit my prezi it does not load all the way. The letters appear but they stop filling in half way through the e. Please help i have a presentation this week!<br /> <a href="http://prezi.com/xw7mebb2cwrl/edit/?auth_key=dh8mmxa&follow=t2ay-pzaytrg" rel="nofollow">http://prezi.com/xw7mebb2cwrl/edit/?a...</a> <span class='translate'><em>This reply was created from a merged topic originally titled <a class='notranslate' href="/prezi/topics/my_presentation_wont_load" target="_blank">My presentation wont load.</a>.</em></span>

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I’m frustrated and very stressed

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Bertalan Péter Farkas February 29, 2012 13:36

Hi! I have a big problem with my prezis. I've never heard same problem. First, I tried to log in my account 5 or 6 times, then I asked for a new password. With this PW I can log in, but all of my prezis disappeared! Please help! I'm very worried about my prezis: I need them in many projects!

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- Alyssa (Official Rep) February 29, 2012 14:05
  
  Hello,
  
  This problem is not related to the previous error message. Can you please open a new thread about this attached a url that will not open and I can take a look at this problem.
  
  Regards
  
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- Bertalan Péter Farkas February 29, 2012 14:34
  
  Hello! My question and my "theory" is here:
  http://community.prezi.com/prezi/topi...
  
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- Bertalan Péter Farkas February 29, 2012 14:35
  
  Hi! My question and my "theory" is here:
  http://community.prezi.com/prezi/topi...
  
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Hi! I have a big problem with my prezis. I've never heard same problem. First, I tried to log in my account 5 or 6 times, then I asked for a new password. With this PW I can log in, but all of my prezis disappeared! Please help! I'm very worried about my prezis: I need them in many projects!

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Lestari Primawaty April 24, 2012 15:00

Hi, I received a notification saying this: "It seems you ran into some errors with Prezi. Good news is, we have now received a notification e-mail about this,
and will try to fix the problem as soon as possible." So when can I get my prexi fixed? Because I need to do my homework real soon. Hope for some help, please. Thank you!

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Hi, I received a notification saying this: "It seems you ran into some errors with Prezi. Good news is, we have now received a notification e-mail about this, and will try to fix the problem as soon as possible." So when can I get my prexi fixed? Because I need to do my homework real soon. Hope for some help, please. Thank you!

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EMPLOYEE

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Bas Landsbergen (Official Rep) April 24, 2012 15:02

Our severs currently have an outage. Our developers are working on it right now. It will be over soon. Please stay tuned!

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- Edward Bergen April 24, 2012 15:25
  
  Do you know how long it will be? Thanks
  
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- sarah.dixon April 24, 2012 15:38
  
  My presentation is in 20 minutes. This is completely unacceptable. What is going on???
  
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Our severs currently have an outage. Our developers are working on it right now. It will be over soon. Please stay tuned!

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wendydesign April 24, 2012 15:06

It seems that after 2 hours of autosaving, my prezi jumped back to what it looked like 2 hours ago. Do you think once the problems are solved, I will be able to access the last saved version?

thanks,
Wendy

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It seems that after 2 hours of autosaving, my prezi jumped back to what it looked like 2 hours ago. Do you think once the problems are solved, I will be able to access the last saved version? thanks, Wendy

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Emily Silver April 24, 2012 15:11

Also received the notification "it seems you ran into some errors with Prezi. Good news is, we have now received a notification e-mail about this,
and will try to fix the problem as soon as possible."

Please fix so I can download my Prezi and give my presentation!!!

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Also received the notification "it seems you ran into some errors with Prezi. Good news is, we have now received a notification e-mail about this, and will try to fix the problem as soon as possible." Please fix so I can download my Prezi and give my presentation!!!

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Wojtek Samek April 24, 2012 15:13

When you fix this problem

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When you fix this problem

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Minsoo April 24, 2012 15:20

Please help, I was editing this one and it just act super slow, and now I cannot open it to edit.. :(
http://prezi.com/oz68ieyyeimq/hydroge...

This reply was created from a merged topic originally titled
Cannot access to one of my prezi.

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Please help, I was editing this one and it just act super slow, and now I cannot open it to edit.. :(<br /> <a href="http://prezi.com/oz68ieyyeimq/hydrogen-is-the-fuel-for-a-future/" rel="nofollow">http://prezi.com/oz68ieyyeimq/hydroge...</a> <span class='translate'><em>This reply was created from a merged topic originally titled <a class='notranslate' href="/prezi/topics/cannot_access_to_one_of_my_prezi" target="_blank">Cannot access to one of my prezi</a>.</em></span>

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payad001 April 24, 2012 15:20

Hello.

I need to access my prezi on the 1980s to help me facilitate my lesson. I can access and edit my other prezis but for http://prezi.com/boh7xiaja28w/1980s/ I cannot access nor edit. Can you please help me as I have to teach this lesson in a few hours.

Thanks
Jeff

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Cannot access a prezi for my lesson.

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Hello.<br /><br /> I need to access my prezi on the 1980s to help me facilitate my lesson. I can access and edit my other prezis but for <a href="http://prezi.com/boh7xiaja28w/1980s/" rel="nofollow">http://prezi.com/boh7xiaja28w/1980s/</a> I cannot access nor edit. Can you please help me as I have to teach this lesson in a few hours.<br /><br /> Thanks<br /> Jeff <span class='translate'><em>This reply was created from a merged topic originally titled <a class='notranslate' href="/prezi/topics/cannot_access_a_prezi_for_my_lesson" target="_blank">Cannot access a prezi for my lesson</a>.</em></span>

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sqweegie04 April 24, 2012 15:21

It seems you ran into some errors with Prezi. Good news is, we have now received a notification e-mail about this,
and will try to fix the problem as soon as possible.

This is the error message that I get when I try to play the prezi I just made. Why did this happen? How do I get it to go away?

Link to prezi: http://prezi.com/qb59k7vrvgf-/how-to-...

This reply was created from a merged topic originally titled
Server Error Stops Prezi from Playing.

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It seems you ran into some errors with Prezi. Good news is, we have now received a notification e-mail about this, <br /> and will try to fix the problem as soon as possible.<br /><br /> This is the error message that I get when I try to play the prezi I just made. Why did this happen? How do I get it to go away?<br /><br /> Link to prezi: <a href="http://prezi.com/qb59k7vrvgf-/how-to-get-publicity-for-your-small-business/" rel="nofollow">http://prezi.com/qb59k7vrvgf-/how-to-...</a> <span class='translate'><em>This reply was created from a merged topic originally titled <a class='notranslate' href="/prezi/topics/server_error_stops_prezi_from_playing/changes" target="_blank">Server Error Stops Prezi from Playing</a>.</em></span>

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sarah.dixon April 24, 2012 15:23

I have to give a presentation in 30 minutes and my presentation won't open. It says there is a server error

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HELP.

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I have to give a presentation in 30 minutes and my presentation won't open. It says there is a server error <span class='translate'><em>This reply was created from a merged topic originally titled <a class='notranslate' href="/prezi/topics/help-1dmpuu/changes" target="_blank">HELP</a>.</em></span>

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Edward Bergen April 24, 2012 15:23

Cannot access my prezi!!

I have a presentation due tomorrow morning for an examination. Do you know how long it will be before the servers are back up. My email is exb984@bham.ac.uk. My presentation is on Operation Cast Lead and I really need it asap.

Please reply urgently.

Thankyou

Edward Bergen

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Cannot access my Prezi! Please Help Urgently!.

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Cannot access my prezi!!<br /><br /> I have a presentation due tomorrow morning for an examination. Do you know how long it will be before the servers are back up. My email is <a href="mailto:exb984@bham.ac.uk" rel="nofollow">exb984@bham.ac.uk</a>. My presentation is on Operation Cast Lead and I really need it asap. <br /><br /> Please reply urgently. <br /><br /> Thankyou <br /><br /> Edward Bergen <span class='translate'><em>This reply was created from a merged topic originally titled <a class='notranslate' href="/prezi/topics/cannot_access_my_prezi_please_help_urgently/changes" target="_blank">Cannot access my Prezi! Please Help Urgently!</a>.</em></span>

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Ashley Fairbrother April 24, 2012 15:27

I need to submit my presentation by 5pm today, it will not log me in, as it is saying "Oops server error" - Can somebody help me as soon as possible please.

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Oops, server error..

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I need to submit my presentation by 5pm today, it will not log me in, as it is saying "Oops server error" - Can somebody help me as soon as possible please. <span class='translate'><em>This reply was created from a merged topic originally titled <a class='notranslate' href="/prezi/topics/oops_server_error-1hhn52/changes" target="_blank">Oops, server error.</a>.</em></span>

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Wojtek Samek April 24, 2012 15:27

Kiedy naprawią błąd ;(??

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Kiedy naprawią błąd ;(??

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Richard Cawley April 24, 2012 15:33

HELP!! Presentation in 15 minues, £25m in the balance!!! whats going on??? when will it be back up?? HELP!!

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HELP!! Presentation in 15 minues, £25m in the balance!!! whats going on??? when will it be back up?? HELP!!

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Ashley Bothwell April 24, 2012 15:35

I can't open or edit my prezi!!!! please help!! I get a message saying "Technical details:
id: 1200 the reason is: 1220"

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can't open prezi!!!.

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I can't open or edit my prezi!!!! please help!! I get a message saying "Technical details:<br /> id: 1200 the reason is: 1220" <span class='translate'><em>This reply was created from a merged topic originally titled <a class='notranslate' href="/prezi/topics/cant_open_prezi-fzas" target="_blank">can't open prezi!!!</a>.</em></span>

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Tania Romero Fierro April 24, 2012 15:39

It seems like I ran into some errors that I dont understand why they happen,but I cant open one of my prezi , its an emergy I have to present NOW :S I m at my class !

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HELP ME NOW !.

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It seems like I ran into some errors that I dont understand why they happen,but I cant open one of my prezi , its an emergy I have to present NOW :S I m at my class ! <span class='translate'><em>This reply was created from a merged topic originally titled <a class='notranslate' href="/prezi/topics/help_me_now-ogmnz/changes" target="_blank">HELP ME NOW !</a>.</em></span>

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sarah.dixon April 24, 2012 15:39

My presentation is in 20 minutes. I have no time to wait around for this to be fixed. I will never be using this service again and telling all of my friends not to use it either. This "support" is a JOKE.

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My presentation is in 20 minutes. I have no time to wait around for this to be fixed. I will never be using this service again and telling all of my friends not to use it either. This "support" is a JOKE.

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Bas Landsbergen (Official Rep) April 24, 2012 15:48

We had some storage related problems but we are back to normal, there are a few hundred presentations that people can't open and we are trying to fix them.

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We had some storage related problems but we are back to normal, there are a few hundred presentations that people can't open and we are trying to fix them.

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Bas Landsbergen (Official Rep) April 24, 2012 16:02

We fixed all the prezis. There were 1339 presentations that lost some saves between 16:29 and 16:51.

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- Chris Rawlings September 10, 2012 03:54
  
  Its down again Bas
  
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- Camille October 13, 2012 23:56
  
  Hi there!
  I have a prezi due on Monday and when I click on to edit it, It will half way load and then stop. As Zeek says, mine loads until the E, and then goes half way up it and then stops! Please help!!!!
  Really worried,
  C
  
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We fixed all the prezis. There were 1339 presentations that lost some saves between 16:29 and 16:51.

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Zeek April 24, 2012 18:41

Is there any update on today's Prezi outage? I am still unable to access the Edit feature of my Prezi. It loads the P, the R, the E, then hangs indefinietly on the Z! Help!

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Is there any update on today's Prezi outage? I am still unable to access the Edit feature of my Prezi. It loads the P, the R, the E, then hangs indefinietly on the Z! Help!

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Chris Rawlings September 10, 2012 03:53

PREZI.com is down now! Is someone working on this / are you guys aware of it? My presentation is tomorrow!

Thanks,
Chris

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PREZI.com is down now! Is someone working on this / are you guys aware of it? My presentation is tomorrow! Thanks, Chris

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