Get Satisfaction uses Javascript and cookies.

You'll need to enable Javascript and cookies to participate.

Create a new topic

About this Problem

See the changes made to this topic

sad

I’m frustrated

Error #2038

Edit Subject

Hi there,

I get the following error when I try to upload a file online"

id: 2500 the reason is: ErrorEvent ioError Error #2038

I also cannot upload from the desktop version.

What is the problem?

Regards,

Mihail

49 people have
this problem +1

Acknowledged

EMPLOYEE

0

Edit

Delete

Remove

Official

Fork

Zoli Radnai (Official Rep) August 05, 2010 12:07

Hi,

yesterday we had some issues with the server that we use to upload images to. It has been fixed since. Please get back to me if you still have issues with uploading.

Comment

good solution! good solution! (undo)
- view 14 more comments
- Kim August 30, 2010 20:43
  
  I have just experienced the same problem.
  Help help!!!
  
  Edit
  
  Delete
  
  Remove
- Cancel
- Genoffrie Elemios Curay April 25, 2012 14:43
  
  hi, why I can't upload a picture, but when i try another laptop, it uploads..please help.. lately, I can upload, but now, I can't!
  
  Edit
  
  Delete
  
  Remove
- Cancel
- Katrin Leinweber (Support Specialist) April 26, 2012 08:00
  
  Hi Genoffrie,
  
  please try these and these advice.
  
  Kind regards,
  
  Katrin
  
  Edit
  
  Delete
  
  Remove
- Cancel
- Anna Minasyan May 04, 2012 16:45
  
  I have the same problem, i cant upload a picture or PPT or other files from my laptop, please help!
  
  Edit
  
  Delete
  
  Remove
- Cancel
- Katrin Leinweber (Support Specialist) May 04, 2012 19:44
  
  Hi Anna,
  
  this is most likely a local problem. Did you already try the advice I linked to above? If yes and the errors persist, can you provide the files you are trying to upload (via some 1-click file hosting service) and the URL of the target prezi?
  
  Kind regards,
  
  Katrin
  
  Edit
  
  Delete
  
  Remove
- Cancel
- Anna Minasyan May 04, 2012 20:29
  
  hi :) i used other version of adobe flash player and now it works! thankx!!! :)
  
  Edit
  
  Delete
  
  Remove
- Cancel
- Katrin Leinweber (Support Specialist) May 05, 2012 13:47
  
  You're welcome :-) Can you please let me know which version exactly helped?
  
  Edit
  
  Delete
  
  Remove
- Cancel
- Anna Minasyan June 02, 2012 17:52
  
  Adobe Flash Player 11 :)
  
  Edit
  
  Delete
  
  Remove
- Cancel
- Federico Loustaunau July 25, 2012 18:15
  
  I get another error and I cannot open my Prezis or create a new one.
  Technical details:
  id: 1200 the reason is: ErrorEvent securityError Error #2048
  
  Edit
  
  Delete
  
  Remove
- Cancel
- Elvira Retana Fernandez October 23, 2012 01:51
  
  disculpa Zoli , yo igual desde hace dias tengo este mismo error, ayuda por favor!
  
  Edit
  
  Delete
  
  Remove
- Cancel
- Katrin Leinweber (Support Specialist) October 23, 2012 05:34
  
  Hola Elvira!
  
  Véanse las respuestas a continuación en este tema. Esp. a éste. El error es más probable debido a problemas de proxy o firewall en su final.
  
  A menos que sólo un cierto prezi se ve afectada. En ese caso, por favor envíe su URL.
  
  Saludos cordiales,
  
  Katrin
  
  ----- Google Translate ;-)
  
  Hi Elvira!
  
  Please see the replies below in this topic. Esp. this one. The error is most likely due to firewall or proxy problems on your end.
  
  Unless only a certain prezi is affected. In that case, please send its URL.
  
  Kind regards,
  
  Katrin
  
  Edit
  
  Delete
  
  Remove
- Cancel
- Francisco Javier Ramos Gallego November 06, 2012 05:19
  
  I'm having the same problem and actually I just allowed prezi on the firewall... so now i dont know what to do!!!
  help!!!
  
  Edit
  
  Delete
  
  Remove
- Cancel
- Francisco Javier Ramos Gallego November 06, 2012 05:19
  
  im having this problem from prezi desktop
  
  Edit
  
  Delete
  
  Remove
- Cancel
- Joseph González-Rastrullo November 06, 2012 10:25
  
  Having the same problem too! please help
  
  Edit
  
  Delete
  
  Remove
- Cancel
- Jason Xu May 21, 2013 00:06
  
  I'm having a problem where it doesn't allow me to save anything. It says that I don't have an Internet connection with Prezi even though I do. It says that I need to check my firewall and Internet settings and I did with a few pros and my parents and they couldn't get it to work. The only reason I did this was because I had a huge, huge project due next month and a lot of people started working on it because I didn't want to procrastinate. I checked my firewall settings and every thing but it still didn't work. The error code is this: 9513 the reason is: response: [IOErrorEvent type="ioError" bubbles=false cancelable=false eventPhase=2 text="Error #2032"] I have Internet connection because I can watch youtube and go on websites. Someone please help me quick and fast!
  
  Edit
  
  Delete
  
  Remove
- Cancel
- Miguel Flores Romero May 21, 2013 03:21
  
  Hi Jason, I experienced this problem about a month ago, and the key to it is the size of your project. I tried everything, until I started saving small projects, I was not satisfied though with the segmentation, but it was better than starting it all over again, find a good way to link one with the other,
  Besides, if it's huge as you say, with lots of images and content, you will still experience the problem, your session will slow down, and in occasions your work will be lost.
  My best choice: segment and get it done.
  Good luck.
  
  Edit
  
  Delete
  
  Remove
- Cancel
- Cancel
Edit Your Reply (some HTML allowed)
Has the status changed?

Hi, yesterday we had some issues with the server that we use to upload images to. It has been fixed since. Please get back to me if you still have issues with uploading.

How does this make you feel? Add Image

I'm
e.g. happy, confident, thankful, excited sad, anxious, confused, frustrated kidding, amused, unsure, silly indifferent, undecided, unconcerned
Cancel
EMPLOYEE

1

Edit

Delete

Remove

Official

Fork

Zoli Radnai (Official Rep) August 30, 2010 21:21

Hi, now this cannot be affected by our servers since we don't have any issues related. Does this happen when you try to upload any files or just a few specific ones? Are you sure you are not behind a firewall/proxy?

Comment

good solution! good solution! (undo)
- view 2 more comments
- Sultanbek Jaibergenov October 26, 2010 19:12
  
  I have same Issue for you. this is not comp. or network problem
  
  Edit
  
  Delete
  
  Remove
- Cancel
- Caroline March 21, 2011 11:36
  
  I have the same issue. Im behind a college firewall. I only have the issue when on a mac, it allows me to upload pictures etc to my prezi when on a pc. both macs and pcs go through the same proxy. please help. I've got classes that need to use this!
  
  Edit
  
  Delete
  
  Remove
- Cancel
- georgia.garling August 10, 2011 13:25
  
  Same here. Mac's wont but PCs will. Found the same thing with picture files etc with Glogster edu which is a pain for school use.
  
  Edit
  
  Delete
  
  Remove
- Cancel
- Miguel Flores Romero April 11, 2013 18:28
  
  Hi, I have a problem like that, just is not with photos but pdfs
  
  Edit
  
  Delete
  
  Remove
- Cancel
- Cancel
Edit Your Reply (some HTML allowed)
Has the status changed?

Hi, now this cannot be affected by our servers since we don't have any issues related. Does this happen when you try to upload any files or just a few specific ones? Are you sure you are not behind a firewall/proxy?

How does this make you feel? Add Image

I'm
e.g. happy, confident, thankful, excited sad, anxious, confused, frustrated kidding, amused, unsure, silly indifferent, undecided, unconcerned
Cancel
EMPLOYEE

0

Edit

Delete

Remove

Official

Fork

Zoli Radnai (Official Rep) October 27, 2010 08:35

Hi, do you have large media files in your prezi? You can try to remove them one by one to filter out the one that could prevent the upload. Can you upload other prezis, or all are affected? Pls also try to upload an empty one to see.

Comment

good solution! good solution! (undo)
- view 2 more comments
- Gina Sachse November 02, 2010 08:42
  
  Hi, I tried to upload my photos (JPEG) onto an empty prezi as well, but the same error report kept on turning up.
  
  Edit
  
  Delete
  
  Remove
- Cancel
- masanchez1999 November 18, 2010 04:41
  
  I'm trying to start a brand new prezi and it won't even allow me to upload my first image. I've tried uploading a jpeg, a png and a pdf and all receive the same error message. I'm using Safari on a Mac.
  
  Edit
  
  Delete
  
  Remove
- Cancel
- sknorthup December 13, 2010 17:49
  
  I'm also working on a new prezi and I can't upload my first image. I've tried multiple file types. No firewall or network error.
  
  Edit
  
  Delete
  
  Remove
- Cancel
- tohyingli March 29, 2011 12:22
  
  I have the same problem too! I've tried every kind of file format but none works! This is really strange because it worked 2 days ago
  
  Edit
  
  Delete
  
  Remove
- Cancel
- Cancel
Edit Your Reply (some HTML allowed)
Has the status changed?

Hi, do you have large media files in your prezi? You can try to remove them one by one to filter out the one that could prevent the upload. Can you upload other prezis, or all are affected? Pls also try to upload an empty one to see.

How does this make you feel? Add Image

I'm
e.g. happy, confident, thankful, excited sad, anxious, confused, frustrated kidding, amused, unsure, silly indifferent, undecided, unconcerned
Cancel
0

Edit

Delete

Remove

Official

Fork

Austin January 20, 2011 03:23

i am having the exact same problem, please help me!!!!!

Comment

good solution! good solution! (undo)
- view -1 more comments
- masanchez1999 January 21, 2011 03:20
  
  For me it was that I had a parental filter on our computer called K9 security and even though I changed the settings to allow Prezi.com I still had the same problem of not being able to upload. I had to completely uninstall all filters before it allowed me to upload. That is what worked for me... hopefully that will be what your issue is.
  
  Edit
  
  Delete
  
  Remove
- Cancel
- Cancel
Edit Your Reply (some HTML allowed)
Has the status changed?

i am having the exact same problem, please help me!!!!!

How does this make you feel? Add Image

I'm
e.g. happy, confident, thankful, excited sad, anxious, confused, frustrated kidding, amused, unsure, silly indifferent, undecided, unconcerned
Cancel
EMPLOYEE

0

Edit

Delete

Remove

Official

Fork

Zoli Radnai (Official Rep) January 21, 2011 12:29

Thanks for the feedback, Masanchez! indeed this error message always refers to a network issue. Since we don't have problems with thePrezi server on our side, there must be a filter/firewall setting that does not allow to use prezi, or upload media files to prezis. Austin, pls check your firewall/proxy/filter settings!

Comment

good solution! good solution! (undo)
- Cancel
Edit Your Reply (some HTML allowed)
Has the status changed?

Thanks for the feedback, Masanchez! indeed this error message always refers to a network issue. Since we don't have problems with thePrezi server on our side, there must be a filter/firewall setting that does not allow to use prezi, or upload media files to prezis. Austin, pls check your firewall/proxy/filter settings!

How does this make you feel? Add Image

I'm
e.g. happy, confident, thankful, excited sad, anxious, confused, frustrated kidding, amused, unsure, silly indifferent, undecided, unconcerned
Cancel
0

Edit

Delete

Remove

Official

Fork

mark childs February 03, 2011 16:48

I'm having the same problem today with uploads (Error message "Technical details:id: 2500 the reason is: ErrorEvent ioError Error #2038" and our company IT team say its not a firewall issue here. Please update/confirm its your server and when it will be fixed. Time sensitive here, as I have to edit the Prezi for a public speaking engagement Friday at 9am!

Comment

good solution! good solution! (undo)
- view -1 more comments
- Zoli Radnai (Official Rep) February 03, 2011 20:28
  
  Hi Mark, sorry but we did not have a server issue today. If you have this problem on your networks today and it was ok before it must be a local issue.
  
  Edit
  
  Delete
  
  Remove
- Cancel
- Cancel
Edit Your Reply (some HTML allowed)
Has the status changed?

I'm having the same problem today with uploads (Error message "Technical details:id: 2500 the reason is: ErrorEvent ioError Error #2038" and our company IT team say its not a firewall issue here. Please update/confirm its your server and when it will be fixed. Time sensitive here, as I have to edit the Prezi for a public speaking engagement Friday at 9am!

How does this make you feel? Add Image

I'm
e.g. happy, confident, thankful, excited sad, anxious, confused, frustrated kidding, amused, unsure, silly indifferent, undecided, unconcerned
Cancel
I’m surprised and disapointed

2

Edit

Delete

Remove

Official

Fork

Andrew Hewitt February 06, 2011 23:15

I'm having the same problem trying to upload .flv videos. If this IS a problem on our end, then please share step by step instructions on how to resolve it. Saying "our servers are working, so the problem is on your side" doesn't help 14 unhappy people feel better about Prezi.

I would expect that response from Dell, but not from a more progressive company like Prezi!

Comment

good solution! good solution! (undo)
- view 1 more comment
- tohyingli March 29, 2011 12:23
  
  i agree
  
  Edit
  
  Delete
  
  Remove
- Cancel
- mattgrimley January 27, 2012 10:09
  
  I am the network administrator at our place and yes we do you proxy servers. Prezi is NOT blocked and flash works on the whole rest of the internet.
  
  Consult your admin staff / Read the manual / Our Servers are fine - the all equal the same thing: we dont care enough to troubleshoot it.
  
  Perhaps at least, Prezi could implement some debugging code and give us a useful error. If they are so certain something is being blocked, test for it and report it back!
  
  Edit
  
  Delete
  
  Remove
- Cancel
- Katrin Leinweber (Support Specialist) January 27, 2012 11:16
  
  Maybe these advice help.
  
  Edit
  
  Delete
  
  Remove
- Cancel
- Cancel
Edit Your Reply (some HTML allowed)
Has the status changed?

I'm having the same problem trying to upload .flv videos. If this IS a problem on our end, then please share step by step instructions on how to resolve it. Saying "our servers are working, so the problem is on your side" doesn't help 14 unhappy people feel better about Prezi. I would expect that response from Dell, but not from a more progressive company like Prezi!

How does this make you feel? Add Image

I'm
e.g. happy, confident, thankful, excited sad, anxious, confused, frustrated kidding, amused, unsure, silly indifferent, undecided, unconcerned
Cancel
2

Edit

Delete

Remove

Official

Fork

MJCS February 18, 2011 10:51

I had this problem this evening from my home. I was using Firefox on Windows 7 which I use almost exclusively along with Chrome. I had changed the proxy settings in the Options.. menu to use 'No Proxy' however the error continued.

I finally solved the problem after I checked the proxy settings in Internet Explorer (which I use about twice a year if needed) and they were still set to my work's proxy number. Once I turned the proxy off there, Firefox and Prezi started cooperating.

I hope that helps someone else.

Cheers,

Mark

Comment

good solution! good solution! (undo)
- view 1 more comment
- mikecdale February 12, 2012 21:17
  
  Mark, thank you very much! That was my EXACT problem and the fix worked perfectly. I use Firefox on W7 and had IE set to my work Proxy. Thank you thank you thank you!
  
  Edit
  
  Delete
  
  Remove
- Cancel
- william.moore April 24, 2012 13:43
  
  Thanks a lot! That worked perfectly!!!
  
  Edit
  
  Delete
  
  Remove
- Cancel
- jelka October 13, 2012 19:18
  
  thanks! it works now!!!
  
  Edit
  
  Delete
  
  Remove
- Cancel
- Cancel
Edit Your Reply (some HTML allowed)
Has the status changed?

I had this problem this evening from my home. I was using Firefox on Windows 7 which I use almost exclusively along with Chrome. I had changed the proxy settings in the Options.. menu to use 'No Proxy' however the error continued. I finally solved the problem after I checked the proxy settings in Internet Explorer (which I use about twice a year if needed) and they were still set to my work's proxy number. Once I turned the proxy off there, Firefox and Prezi started cooperating. I hope that helps someone else. Cheers, Mark

How does this make you feel? Add Image

I'm
e.g. happy, confident, thankful, excited sad, anxious, confused, frustrated kidding, amused, unsure, silly indifferent, undecided, unconcerned
Cancel
0

Edit

Delete

Remove

Official

Fork

Zachary Flavelle March 02, 2011 09:31

I too am having the same problem. This is my first time using Prezi, and I only have 3 text boxes and want to import a jpeg. I tried markjcameronsmith' solution, but to no avail. What are the precise steps i can take to solve this problem?

Thanks.

Zac.

Comment

good solution! good solution! (undo)
- Cancel
Edit Your Reply (some HTML allowed)
Has the status changed?

I too am having the same problem. This is my first time using Prezi, and I only have 3 text boxes and want to import a jpeg. I tried markjcameronsmith' solution, but to no avail. What are the precise steps i can take to solve this problem? Thanks. Zac.

How does this make you feel? Add Image

I'm
e.g. happy, confident, thankful, excited sad, anxious, confused, frustrated kidding, amused, unsure, silly indifferent, undecided, unconcerned
Cancel
I’m frustrated

0

Edit

Delete

Remove

Official

Fork

Jay Wassell March 04, 2011 14:39

I'm having the same issue in our school. I have unblocked everything associated with prezi through the filter and still have no luck. Any help would be appreciated.

Comment

good solution! good solution! (undo)
- Cancel
Edit Your Reply (some HTML allowed)
Has the status changed?

I'm having the same issue in our school. I have unblocked everything associated with prezi through the filter and still have no luck. Any help would be appreciated.

How does this make you feel? Add Image

I'm
e.g. happy, confident, thankful, excited sad, anxious, confused, frustrated kidding, amused, unsure, silly indifferent, undecided, unconcerned
Cancel
I’m frustrated

0

Edit

Delete

Remove

Official

Fork

mike porter March 30, 2011 04:49

I too have had this problem... I smiply cannot load a video file (less than 20MB)... it asks if i have internet connection, which I do, then I get the error box...

Comment

good solution! good solution! (undo)
- Cancel
Edit Your Reply (some HTML allowed)
Has the status changed?

I too have had this problem... I smiply cannot load a video file (less than 20MB)... it asks if i have internet connection, which I do, then I get the error box...

How does this make you feel? Add Image

I'm
e.g. happy, confident, thankful, excited sad, anxious, confused, frustrated kidding, amused, unsure, silly indifferent, undecided, unconcerned
Cancel
I’m soooo sad, tired, anxious

0

Edit

Delete

Remove

Official

Fork

Cynthia Yan May 02, 2011 23:35

same problem here!!! >O< HELP!!!!

Comment

good solution! good solution! (undo)
- Cancel
Edit Your Reply (some HTML allowed)
Has the status changed?

same problem here!!! >O< HELP!!!!

How does this make you feel? Add Image

I'm
e.g. happy, confident, thankful, excited sad, anxious, confused, frustrated kidding, amused, unsure, silly indifferent, undecided, unconcerned
Cancel
I’m anxious

0

Edit

Delete

Remove

Official

Fork

Jon Jial Malach May 05, 2011 03:16

Same problem here, file is less than 2MB, no firewalls, nothing. HELP! TIME SENSITIVE....

Comment

good solution! good solution! (undo)
- Cancel
Edit Your Reply (some HTML allowed)
Has the status changed?

Same problem here, file is less than 2MB, no firewalls, nothing. HELP! TIME SENSITIVE....

How does this make you feel? Add Image

I'm
e.g. happy, confident, thankful, excited sad, anxious, confused, frustrated kidding, amused, unsure, silly indifferent, undecided, unconcerned
Cancel
0

Edit

Delete

Remove

Official

Fork

Jon Jial Malach May 05, 2011 03:20

Comment

good solution! good solution! (undo)
- view 0 more comments
- Jon Jial Malach May 05, 2011 03:27
  
  p.s. I uploaded this file from the same computer - seems getsatisfaction will allow, prezi? Tried all browsers....HELP
  
  Edit
  
  Delete
  
  Remove
- Cancel
- Katrin Leinweber (Support Specialist) May 05, 2011 06:47
  
  Jon, please try to convert the file to Flash before uploading. http://swftools.org/ should work, or any the many other options. To really exclude the possibility of a firewall, proxy or network problem, please try a VPN service.
  
  Edit
  
  Delete
  
  Remove
- Cancel
- Cancel
Edit Your Reply (some HTML allowed)
Has the status changed?

<a href=http://s3.amazonaws.com/satisfaction-production/s3_images/485292/WTF.jpg><img src=http://s3.amazonaws.com/satisfaction-production/s3_images/485292/WTF_inline.jpg alt='' /></a>

How does this make you feel? Add Image

I'm
e.g. happy, confident, thankful, excited sad, anxious, confused, frustrated kidding, amused, unsure, silly indifferent, undecided, unconcerned
Cancel
This reply was removed on 2011-05-05.
see the change log
- Cancel
0

Edit

Delete

Remove

Official

Fork

alex barlow May 05, 2011 11:34

Also have this problem - uploading files - if i change the proxy it will work but on our normal proxy it will not.

if I added www.prezi.com to our whitelist would this work as our teachers here cannot change the proxy

Comment

good solution! good solution! (undo)
- view 0 more comments
- Katrin Leinweber (Support Specialist) May 05, 2011 12:55
  
  Yes, white-listing prezi.com and Adobe Flash in your schools firewall/proxy should work. But as it is beyond our realm of influence, what the school or that particular filter software allows through, we can't guarantee that, sorry. Good luck!
  
  Edit
  
  Delete
  
  Remove
- Cancel
- alex barlow May 06, 2011 10:41
  
  Thanks will give it ago
  
  Edit
  
  Delete
  
  Remove
- Cancel
- Cancel
Edit Your Reply (some HTML allowed)
Has the status changed?

Also have this problem - uploading files - if i change the proxy it will work but on our normal proxy it will not. if I added www.prezi.com to our whitelist would this work as our teachers here cannot change the proxy

How does this make you feel? Add Image

I'm
e.g. happy, confident, thankful, excited sad, anxious, confused, frustrated kidding, amused, unsure, silly indifferent, undecided, unconcerned
Cancel
I’m confused

0

Edit

Delete

Remove

Official

Fork

Ivy Le September 29, 2011 15:20

I'm on a PC, no firewall, same problem.

Comment

good solution! good solution! (undo)
- view 6 more comments
- Katrin Leinweber (Support Specialist) September 30, 2011 05:52
  
  Hm. Please try converting the file to Flash yourself, to bypass our conversion servers.
  
  Edit
  
  Delete
  
  Remove
- Cancel
- Julie Britt October 04, 2011 14:14
  
  I get the 2038 error off and on -- and I'm just uploading small jpgs. It's really an aggravation. There's no rhyme or reason for the error at my end.
  
  Edit
  
  Delete
  
  Remove
- Cancel
- Katrin Leinweber (Support Specialist) October 04, 2011 14:44
  
  This is a network problem, can you try to edit the same prezi and upload the same files from a different network? Easy if we are talking about taking a laptop home or to work. If the PC is stationary, a VPN service might do the trick. I'm sorry that I can offer no better solution or more straightforward way to pinpoint the error source.
  
  Edit
  
  Delete
  
  Remove
- Cancel
- Julie Britt October 04, 2011 15:20
  
  I'm not sure it's a network problem because I can edit the same Prezi two seconds later and it will work... or five minutes later... or on the XX-th try. I can usually successfully upload a different jpg right away. I guess the point is, this feature doesn't work consistently, and not knowing how many tries and retries it will take to load is a big annoyance.
  
  Edit
  
  Delete
  
  Remove
- Cancel
- Katrin Leinweber (Support Specialist) October 04, 2011 16:17
  
  It works for many users flawlessly, that's why my 1st thought after your problem description was a local network problem. Can you maybe check whether your network connection is exhausted with traffic? Are other computers on your connection maybe downloading or uploading a lot?
  
  Edit
  
  Delete
  
  Remove
- Cancel
- Julie Britt October 04, 2011 19:23
  
  I work for a major oil company with a lot of bandwidth and I've never run into this problem before. But I'm not usually working with a program in the cloud, either. I may try working locally (Pro version) and see if that doesn' resolve the problem.
  
  Edit
  
  Delete
  
  Remove
- Cancel
- Katrin Leinweber (Support Specialist) October 05, 2011 05:30
  
  Well, Prezi uses the Adobe Flash platform extensively. More like for example YouTube. If you never worked with anything similar before, you probably never noticed the company firewall restrictions before. Please ask the responsible IT people for help. Again: Flash needs to be allowed to both upload and download to prezi.com.
  
  Edit
  
  Delete
  
  Remove
- Cancel
- Julie Britt October 05, 2011 14:24
  
  Thanks, Katrin. You're correct that I've never worked with anything similar before. I'll check with IT about firewall restrictions.
  
  Edit
  
  Delete
  
  Remove
- Cancel
- Cancel
Edit Your Reply (some HTML allowed)
Has the status changed?

I'm on a PC, no firewall, same problem.

How does this make you feel? Add Image

I'm
e.g. happy, confident, thankful, excited sad, anxious, confused, frustrated kidding, amused, unsure, silly indifferent, undecided, unconcerned
Cancel
0

Edit

Delete

Remove

Official

Fork

Gordon Lindsay October 04, 2011 19:20

READ MARKS COMMENTS - TURN OFF PROXY CONTROL FOR ALLLLLLL BROWSERS, ie EVEN THOSE YOU DON'T USE (eg IE!)

Comment

good solution! good solution! (undo)
- Cancel
Edit Your Reply (some HTML allowed)
Has the status changed?

READ MARKS COMMENTS - TURN OFF PROXY CONTROL FOR ALLLLLLL BROWSERS, ie EVEN THOSE YOU DON'T USE (eg IE!)

How does this make you feel? Add Image

I'm
e.g. happy, confident, thankful, excited sad, anxious, confused, frustrated kidding, amused, unsure, silly indifferent, undecided, unconcerned
Cancel
0

Edit

Delete

Remove

Official

Fork

Julie Britt October 04, 2011 19:23

Proxy control is off.

Comment

good solution! good solution! (undo)
- Cancel
Edit Your Reply (some HTML allowed)
Has the status changed?

Proxy control is off.

How does this make you feel? Add Image

I'm
e.g. happy, confident, thankful, excited sad, anxious, confused, frustrated kidding, amused, unsure, silly indifferent, undecided, unconcerned
Cancel
I’m over the moon!

1

Edit

Delete

Remove

Official

Fork

Julie Britt October 18, 2011 14:46

SOLUTION! My IT person sent me a Flash.exe file that completely elminated the 2038 error. The name of the file is install_flash_player_ax.exe. If you Google that name you'll get links to free download sites.

Comment

good solution! good solution! (undo)
- Cancel
Edit Your Reply (some HTML allowed)
Has the status changed?

SOLUTION! My IT person sent me a Flash.exe file that completely elminated the 2038 error. The name of the file is install_flash_player_ax.exe. If you Google that name you'll get links to free download sites.

How does this make you feel? Add Image

I'm
e.g. happy, confident, thankful, excited sad, anxious, confused, frustrated kidding, amused, unsure, silly indifferent, undecided, unconcerned
Cancel
0

Edit

Delete

Remove

Official

Fork

Rodrigo October 24, 2011 16:33

I am having this error too:

There is probably something in your network blocking the communication to prezi.com.

Technical details:
id: 510 the reason is: ErrorEvent ioError Error #2032

What should I do?

Comment

good solution! good solution! (undo)
- Cancel
Edit Your Reply (some HTML allowed)
Has the status changed?

I am having this error too: There is probably something in your network blocking the communication to prezi.com. Technical details: id: 510 the reason is: ErrorEvent ioError Error #2032 What should I do?

How does this make you feel? Add Image

I'm
e.g. happy, confident, thankful, excited sad, anxious, confused, frustrated kidding, amused, unsure, silly indifferent, undecided, unconcerned
Cancel
0

Edit

Delete

Remove

Official

Fork

Julie Britt October 24, 2011 16:48

There was nothing in the network blocking my communication to prezi. Did you try my solution? I posted this 6 days ago:

SOLUTION! My IT person sent me a Flash.exe file that completely elminated the 2038 error. The name of the file is install_flash_player_ax.exe. If you Google that name you'll get links to free download sites.

Comment

good solution! good solution! (undo)
- Cancel
Edit Your Reply (some HTML allowed)
Has the status changed?

There was nothing in the network blocking my communication to prezi. Did you try my solution? I posted this 6 days ago: SOLUTION! My IT person sent me a Flash.exe file that completely elminated the 2038 error. The name of the file is install_flash_player_ax.exe. If you Google that name you'll get links to free download sites.

How does this make you feel? Add Image

I'm
e.g. happy, confident, thankful, excited sad, anxious, confused, frustrated kidding, amused, unsure, silly indifferent, undecided, unconcerned
Cancel
0

Edit

Delete

Remove

Official

Fork

Julie Britt October 24, 2011 16:49

Ooops! I see you're referencing another error number (2032). This post is about error 2038.

Comment

good solution! good solution! (undo)
- view 2 more comments
- Rodrigo October 24, 2011 16:51
  
  Yes. I did what you say, but I got an error from Adobe.
  
  Edit
  
  Delete
  
  Remove
- Cancel
- This comment was removed on 2011-11-29.
  see the change log
- Juan Francisco González Carreras January 10, 2012 09:13
  
  d: 2500 the reason is: ErrorEvent ioError Error #2038
  YO tengo este mismo error desde cualquier conexión a Internet
  
  Edit
  
  Delete
  
  Remove
- Cancel
- Katrin Leinweber (Support Specialist) January 10, 2012 12:34
  
  Please try these advice:
  Por favor, pruebe estos consejos:
  
  http://community.prezi.com/prezi/topi...
  
  Edit
  
  Delete
  
  Remove
- Cancel
- Cancel
Edit Your Reply (some HTML allowed)
Has the status changed?

Ooops! I see you're referencing another error number (2032). This post is about error 2038.

How does this make you feel? Add Image

I'm
e.g. happy, confident, thankful, excited sad, anxious, confused, frustrated kidding, amused, unsure, silly indifferent, undecided, unconcerned
Cancel
0

Edit

Delete

Remove

Official

Fork

alex.contreras48.ac February 10, 2012 20:23

I am a HS Business teacher and am trying to teach students how to use the site for presentations. For some reason, when students are trying to create or even view a prezi, there is an error message that reads :

" Something seems to be broken here, and tells us IO_ERROR.prezi.com/support might help."

This is only the case in one computer lab. I believe the lab is Windows Vista

Comment

good solution! good solution! (undo)
- Cancel
Edit Your Reply (some HTML allowed)
Has the status changed?

I am a HS Business teacher and am trying to teach students how to use the site for presentations. For some reason, when students are trying to create or even view a prezi, there is an error message that reads : " Something seems to be broken here, and tells us IO_ERROR.prezi.com/support might help." This is only the case in one computer lab. I believe the lab is Windows Vista

How does this make you feel? Add Image

I'm
e.g. happy, confident, thankful, excited sad, anxious, confused, frustrated kidding, amused, unsure, silly indifferent, undecided, unconcerned
Cancel
EMPLOYEE
I’m sorry you are having trouble, and I am here to help.

0

Edit

Delete

Remove

Official

Fork

Katrin Leinweber (Support Specialist) February 13, 2012 10:53

Hi Alex,

please see these advice and try the solutions provided there.

Kind regards,

Katrin

Comment

good solution! good solution! (undo)
- Cancel
Edit Your Reply (some HTML allowed)
Has the status changed?

Hi Alex, please see <a href="http://community.prezi.com/prezi/topics/help_i_cant_watch_any_prezis#reply_6617464">these advice</a> and try the solutions provided there. Kind regards, Katrin

How does this make you feel? Add Image

I'm
e.g. happy, confident, thankful, excited sad, anxious, confused, frustrated kidding, amused, unsure, silly indifferent, undecided, unconcerned
Cancel
0

Edit

Delete

Remove

Official

Fork

alex.contreras48.ac February 14, 2012 15:40

Katrin,

Students are now able to edit text and use prezi but now they are having issues (only today) with uploading pictures from internet or from files into prezi. There is an error message that reads:

" HUPS. BZZR.
You are not allowed to add a file to this prezi.
Technical Details:
id:2510 the reason is: ErrorEvent Security Error #2049"

What does this mean and how can I fix it.

Comment

good solution! good solution! (undo)
- Cancel
Edit Your Reply (some HTML allowed)
Has the status changed?

Katrin, Students are now able to edit text and use prezi but now they are having issues (only today) with uploading pictures from internet or from files into prezi. There is an error message that reads: " HUPS. BZZR. You are not allowed to add a file to this prezi. Technical Details: id:2510 the reason is: ErrorEvent Security Error #2049" What does this mean and how can I fix it.

How does this make you feel? Add Image

I'm
e.g. happy, confident, thankful, excited sad, anxious, confused, frustrated kidding, amused, unsure, silly indifferent, undecided, unconcerned
Cancel
EMPLOYEE
I’m hoping this helps.

0

Edit

Delete

Remove

Official

Fork

Katrin Leinweber (Support Specialist) February 16, 2012 09:05

Also a firewall problem, most likely. Media files are uploaded to *.amazonaws.com so you need to white-list it as well.

Comment

good solution! good solution! (undo)
- Cancel
Edit Your Reply (some HTML allowed)
Has the status changed?

Also a firewall problem, most likely. Media files are uploaded to *.amazonaws.com so you need to white-list it as well.

How does this make you feel? Add Image

I'm
e.g. happy, confident, thankful, excited sad, anxious, confused, frustrated kidding, amused, unsure, silly indifferent, undecided, unconcerned
Cancel
0

Edit

Delete

Remove

Official

Fork

Willard van derLeest February 29, 2012 11:53

Cannot add files/ pictures to prezi

This reply was created from a merged topic originally titled
id: 2500 the reason is: ErrorEvent ioError Error #2038.

Comment

good solution! good solution! (undo)
- view -1 more comments
- Alyssa (Official Rep) February 29, 2012 11:54
  
  Hello,
  
  I merged you into this topic for some help. Also please take a look at this for further assistance. http://community.prezi.com/prezi/topi...
  
  Good luck!
  
  Edit
  
  Delete
  
  Remove
- Cancel
- Cancel
Edit Your Reply (some HTML allowed)
Has the status changed?

Cannot add files/ pictures to prezi <span class='translate'><em>This reply was created from a merged topic originally titled <a class='notranslate' href="/prezi/topics/id_2500_the_reason_is_errorevent_ioerror_error_2038-gsinu/changes" target="_blank">id: 2500 the reason is: ErrorEvent ioError Error #2038</a>.</em></span>

How does this make you feel? Add Image

I'm
e.g. happy, confident, thankful, excited sad, anxious, confused, frustrated kidding, amused, unsure, silly indifferent, undecided, unconcerned
Cancel
I’m hopeful of a solution

0

Edit

Delete

Remove

Official

Fork

Glen Barlow May 14, 2012 21:55

Hello I'm experiencing the following error message with my latest prezi creation:

PreziError id: 2000 the reason is: ErrorEvent ioError Error #2036

I cant see the solution to this on the online forum, wondering if anyone could help.

URL is: http://prezi.com/h7uzq-gk8a9a/edit/?a...

Kind regardzi

Comment

good solution! good solution! (undo)
- Cancel
Edit Your Reply (some HTML allowed)
Has the status changed?

Hello I'm experiencing the following error message with my latest prezi creation: PreziError id: 2000 the reason is: ErrorEvent ioError Error #2036 I cant see the solution to this on the online forum, wondering if anyone could help. URL is: http://prezi.com/h7uzq-gk8a9a/edit/?auth_key=r7xe4zl&follow=vt51blbycnps Kind regardzi

How does this make you feel? Add Image

I'm
e.g. happy, confident, thankful, excited sad, anxious, confused, frustrated kidding, amused, unsure, silly indifferent, undecided, unconcerned
Cancel
1

Edit

Delete

Remove

Official

Fork

Barbara Pospisil May 22, 2012 20:28

Had the same problem. Was working on a Mac. Moved to boyfriend's PC (same network) and poof! no more problems! (Proxy was off on my Mac)

Comment

good solution! good solution! (undo)
- view 1 more comment
- Alyssa (Official Rep) May 23, 2012 09:59
  
  Thanks for letting us know how you fixed your problem.
  
  Edit
  
  Delete
  
  Remove
- Cancel
- Arnold Skynet August 06, 2012 19:06
  
  Have the same error when uploading a PPTx file.
  Using a Mac OSX 10.7 and Chrome 18.0 which failed; so did Firefox.
  Moved over to Safari 5.1 and it worked.
  
  Prezi doens't get it either: I'm logged into my account but to post this I must use another service or login with credentials that then steal my other data. DUMB!
  
  Edit
  
  Delete
  
  Remove
- Cancel
- Katrin Leinweber (Support Specialist) August 15, 2012 14:56
  
  Hi Arnold!
  
  This forum is provided by a different company, ergo requires separate login.
  
  Thanks for reporting back that Safari 5.1 worked. Did you check the proxy settings in Chrome and Firefox as suggested above?
  
  Kind regards,
  
  Katrin
  
  Edit
  
  Delete
  
  Remove
- Cancel
- Cancel
Edit Your Reply (some HTML allowed)
Has the status changed?

Had the same problem. Was working on a Mac. Moved to boyfriend's PC (same network) and poof! no more problems! (Proxy was off on my Mac)

How does this make you feel? Add Image

I'm
e.g. happy, confident, thankful, excited sad, anxious, confused, frustrated kidding, amused, unsure, silly indifferent, undecided, unconcerned
Cancel
0

Edit

Delete

Remove

Official

Fork

asenaca June 02, 2012 17:07

hey there is still some issues on uploading images and files please fix the problem

Comment

good solution! good solution! (undo)
- Cancel
Edit Your Reply (some HTML allowed)
Has the status changed?

hey there is still some issues on uploading images and files please fix the problem

How does this make you feel? Add Image

I'm
e.g. happy, confident, thankful, excited sad, anxious, confused, frustrated kidding, amused, unsure, silly indifferent, undecided, unconcerned
Cancel
I’m frustrated

0

Edit

Delete

Remove

Official

Fork

Brian Peterson July 10, 2012 20:00

I can’t insert images via my PC (on the company network) but I can from my iMac (off network). I get the following error message below.

Comment

good solution! good solution! (undo)
- Cancel
Edit Your Reply (some HTML allowed)
Has the status changed?

I can’t insert images via my PC (on the company network) but I can from my iMac (off network). I get the following error message below. <a href="https://d37wxxhohlp07s.cloudfront.net/s3_images/762075/Prezi_Error_UploadingFiles.png?1341950324"><img src="https://d37wxxhohlp07s.cloudfront.net/s3_images/762075/Prezi_Error_UploadingFiles_inline.png?1341950324" alt="" /></a>

How does this make you feel? Add Image

I'm
e.g. happy, confident, thankful, excited sad, anxious, confused, frustrated kidding, amused, unsure, silly indifferent, undecided, unconcerned
Cancel
I’m confused

0

Edit

Delete

Remove

Official

Fork

Spencer July 17, 2012 15:57

My issue is similar, I am able to upload some files while others come up with the error message id: 2500 the reason is: ErrorEvent ioError Error #2038. Other files of the same file type have uploaded via the same computer/network, however others will not.

Comment

good solution! good solution! (undo)
- Cancel
Edit Your Reply (some HTML allowed)
Has the status changed?

My issue is similar, I am able to upload some files while others come up with the error message id: 2500 the reason is: ErrorEvent ioError Error #2038. Other files of the same file type have uploaded via the same computer/network, however others will not.

How does this make you feel? Add Image

I'm
e.g. happy, confident, thankful, excited sad, anxious, confused, frustrated kidding, amused, unsure, silly indifferent, undecided, unconcerned
Cancel
0

Edit

Delete

Remove

Official

Fork

Flávio Berçalini July 31, 2012 13:22

I'm having the same problem of people over. When I try to import a file I get the error message # 2038.
Could you help us? We really need help with this issue.
Please.
thank you

Comment

good solution! good solution! (undo)
- Cancel
Edit Your Reply (some HTML allowed)
Has the status changed?

I'm having the same problem of people over. When I try to import a file I get the error message # 2038. Could you help us? We really need help with this issue. Please. thank you

How does this make you feel? Add Image

I'm
e.g. happy, confident, thankful, excited sad, anxious, confused, frustrated kidding, amused, unsure, silly indifferent, undecided, unconcerned
Cancel
EMPLOYEE
I’m sorry you are having trouble, and I am here to help.

0

Edit

Delete

Remove

Official

Fork

Katrin Leinweber (Support Specialist) August 01, 2012 14:24

Hi Spencer and Flávio!

Please try these advice.

Kind regards,

Katrin

Comment

good solution! good solution! (undo)
- Cancel
Edit Your Reply (some HTML allowed)
Has the status changed?

Hi Spencer and Flávio! Please try <a href="http://community.prezi.com/prezi/topics/error_2038-uxwfs#reply_4786570">these advice</a>. Kind regards, Katrin

How does this make you feel? Add Image

I'm
e.g. happy, confident, thankful, excited sad, anxious, confused, frustrated kidding, amused, unsure, silly indifferent, undecided, unconcerned
Cancel
I’m frustrated

0

Edit

Delete

Remove

Official

Fork

Dimas November 16, 2012 09:25

The same here. I think there is some problem with Prezi and Linux clients. I've made these tests on my company network:

1) Windows PC without proxy: upload OK
2) Linux PC without proxy: upload FAIL
3) Windows PC with Squid proxy on Linux: upload FAIL

Result: our 4000 users can't use Prezi at work.

Comment

good solution! good solution! (undo)
- Cancel
Edit Your Reply (some HTML allowed)
Has the status changed?

The same here. I think there is some problem with Prezi and Linux clients. I've made these tests on my company network: 1) Windows PC without proxy: upload OK 2) Linux PC without proxy: upload FAIL 3) Windows PC with Squid proxy on Linux: upload FAIL Result: our 4000 users can't use Prezi at work.

How does this make you feel? Add Image

I'm
e.g. happy, confident, thankful, excited sad, anxious, confused, frustrated kidding, amused, unsure, silly indifferent, undecided, unconcerned
Cancel
I’m frustrated

0

Edit

Delete

Remove

Official

Fork

Jennifer Chan January 14, 2013 03:39

Hey there,

I was trying to make a new prezi and I got the same error message. It said I didn't have enough memory to run prezi and then it didn't load the previews for the different templates I could use. I closed all my tabs and applications except for the tab with prezi yet it still said the same thing. I checked my memory on my computer and I still have 775GB to spare. I've only created one prezi so I don't understand why I'm not able to start a new prezi.

Help, please!

Comment

good solution! good solution! (undo)
- Cancel
Edit Your Reply (some HTML allowed)
Has the status changed?

Hey there, I was trying to make a new prezi and I got the same error message. It said I didn't have enough memory to run prezi and then it didn't load the previews for the different templates I could use. I closed all my tabs and applications except for the tab with prezi yet it still said the same thing. I checked my memory on my computer and I still have 775GB to spare. I've only created one prezi so I don't understand why I'm not able to start a new prezi. Help, please!

How does this make you feel? Add Image

I'm
e.g. happy, confident, thankful, excited sad, anxious, confused, frustrated kidding, amused, unsure, silly indifferent, undecided, unconcerned
Cancel
0

Edit

Delete

Remove

Official

Fork

Sole Greenlollipop March 10, 2013 19:41

Hi there! I have the same problems with any images, not the size, not the resolution...
Help this is my PhD presentation!

Comment

good solution! good solution! (undo)
- view -1 more comments
- Katrin Leinweber (Support Specialist) March 13, 2013 14:57
  
  Hi Sole!
  
  Have you tried the advice starred above? If yes and it doesn't work, please try these advice
  
  Kind regards,
  
  Katrin
  
  Edit
  
  Delete
  
  Remove
- Cancel
- Cancel
Edit Your Reply (some HTML allowed)
Has the status changed?

Hi there! I have the same problems with any images, not the size, not the resolution... Help this is my PhD presentation!

How does this make you feel? Add Image

I'm
e.g. happy, confident, thankful, excited sad, anxious, confused, frustrated kidding, amused, unsure, silly indifferent, undecided, unconcerned
Cancel
I’m Soviet Russia

0

Edit

Delete

Remove

Official

Fork

Владимир Бабочка March 13, 2013 20:25

privet is your name mikhail gorbatjov

Comment

good solution! good solution! (undo)
- Cancel
Edit Your Reply (some HTML allowed)
Has the status changed?

privet is your name mikhail gorbatjov

How does this make you feel? Add Image

I'm
e.g. happy, confident, thankful, excited sad, anxious, confused, frustrated kidding, amused, unsure, silly indifferent, undecided, unconcerned
Cancel
I’m confundido

0

Edit

Delete

Remove

Official

Fork

Rene Chalapud Rosero April 27, 2013 16:37

Buen dia, no puedo insertarle fotografias al prezi inclusive le quite algunas diapositivas y me sale siempre este mensaje, y actualize ya la suscrpcion. (No pudimos agregar tu archivo porque has excedido tu límite de almacenamiento. Puedes ampliar la capacidad de almacenamiento actualizando tu suscripción.) atte: Rene Chalapud Rosero
rchalaro@hotmail.com

Comment

good solution! good solution! (undo)
- Cancel
Edit Your Reply (some HTML allowed)
Has the status changed?

Buen dia, no puedo insertarle fotografias al prezi inclusive le quite algunas diapositivas y me sale siempre este mensaje, y actualize ya la suscrpcion. (No pudimos agregar tu archivo porque has excedido tu límite de almacenamiento. Puedes ampliar la capacidad de almacenamiento actualizando tu suscripción.) atte: Rene Chalapud Rosero rchalaro@hotmail.com

How does this make you feel? Add Image

I'm
e.g. happy, confident, thankful, excited sad, anxious, confused, frustrated kidding, amused, unsure, silly indifferent, undecided, unconcerned
Cancel

Reply to This Topic (some HTML allowed)
Has the status changed?

How does this make you feel? Add Image

I'm
e.g. happy, confident, thankful, excited sad, anxious, confused, frustrated kidding, amused, unsure, silly indifferent, undecided, unconcerned