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Error #2038

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Hi there,

I get the following error when I try to upload a file online"

id: 2500 the reason is: ErrorEvent ioError Error #2038

I also cannot upload from the desktop version.

What is the problem?

Regards,

Mihail

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Zoli Radnai (Official Rep) August 05, 2010 12:07

Hi,

yesterday we had some issues with the server that we use to upload images to. It has been fixed since. Please get back to me if you still have issues with uploading.

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- Kim August 30, 2010 20:43
  
  I have just experienced the same problem.
  Help help!!!
  
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- Genoffrie Elemios Curay April 25, 2012 14:43
  
  hi, why I can't upload a picture, but when i try another laptop, it uploads..please help.. lately, I can upload, but now, I can't!
  
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- Katrin Leinweber (Support Specialist) April 26, 2012 08:00
  
  Hi Genoffrie,
  
  please try these and these advice.
  
  Kind regards,
  
  Katrin
  
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- Anna Minasyan May 04, 2012 16:45
  
  I have the same problem, i cant upload a picture or PPT or other files from my laptop, please help!
  
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- Katrin Leinweber (Support Specialist) May 04, 2012 19:44
  
  Hi Anna,
  
  this is most likely a local problem. Did you already try the advice I linked to above? If yes and the errors persist, can you provide the files you are trying to upload (via some 1-click file hosting service) and the URL of the target prezi?
  
  Kind regards,
  
  Katrin
  
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- Anna Minasyan May 04, 2012 20:29
  
  hi :) i used other version of adobe flash player and now it works! thankx!!! :)
  
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- Katrin Leinweber (Support Specialist) May 05, 2012 13:47
  
  You're welcome :-) Can you please let me know which version exactly helped?
  
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Hi, yesterday we had some issues with the server that we use to upload images to. It has been fixed since. Please get back to me if you still have issues with uploading.

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Zoli Radnai (Official Rep) August 30, 2010 21:21

Hi, now this cannot be affected by our servers since we don't have any issues related. Does this happen when you try to upload any files or just a few specific ones? Are you sure you are not behind a firewall/proxy?

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- Sultanbek Jaibergenov October 26, 2010 19:12
  
  I have same Issue for you. this is not comp. or network problem
  
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- Caroline March 21, 2011 11:36
  
  I have the same issue. Im behind a college firewall. I only have the issue when on a mac, it allows me to upload pictures etc to my prezi when on a pc. both macs and pcs go through the same proxy. please help. I've got classes that need to use this!
  
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- georgia.garling August 10, 2011 13:25
  
  Same here. Mac's wont but PCs will. Found the same thing with picture files etc with Glogster edu which is a pain for school use.
  
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Hi, now this cannot be affected by our servers since we don't have any issues related. Does this happen when you try to upload any files or just a few specific ones? Are you sure you are not behind a firewall/proxy?

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Zoli Radnai (Official Rep) October 27, 2010 08:35

Hi, do you have large media files in your prezi? You can try to remove them one by one to filter out the one that could prevent the upload. Can you upload other prezis, or all are affected? Pls also try to upload an empty one to see.

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- Gina Sachse November 02, 2010 08:42
  
  Hi, I tried to upload my photos (JPEG) onto an empty prezi as well, but the same error report kept on turning up.
  
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- masanchez1999 November 18, 2010 04:41
  
  I'm trying to start a brand new prezi and it won't even allow me to upload my first image. I've tried uploading a jpeg, a png and a pdf and all receive the same error message. I'm using Safari on a Mac.
  
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- sknorthup December 13, 2010 17:49
  
  I'm also working on a new prezi and I can't upload my first image. I've tried multiple file types. No firewall or network error.
  
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- tohyingli March 29, 2011 12:22
  
  I have the same problem too! I've tried every kind of file format but none works! This is really strange because it worked 2 days ago
  
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Hi, do you have large media files in your prezi? You can try to remove them one by one to filter out the one that could prevent the upload. Can you upload other prezis, or all are affected? Pls also try to upload an empty one to see.

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Austin January 20, 2011 03:23

i am having the exact same problem, please help me!!!!!

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- masanchez1999 January 21, 2011 03:20
  
  For me it was that I had a parental filter on our computer called K9 security and even though I changed the settings to allow Prezi.com I still had the same problem of not being able to upload. I had to completely uninstall all filters before it allowed me to upload. That is what worked for me... hopefully that will be what your issue is.
  
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i am having the exact same problem, please help me!!!!!

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Zoli Radnai (Official Rep) January 21, 2011 12:29

Thanks for the feedback, Masanchez! indeed this error message always refers to a network issue. Since we don't have problems with thePrezi server on our side, there must be a filter/firewall setting that does not allow to use prezi, or upload media files to prezis. Austin, pls check your firewall/proxy/filter settings!

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Thanks for the feedback, Masanchez! indeed this error message always refers to a network issue. Since we don't have problems with thePrezi server on our side, there must be a filter/firewall setting that does not allow to use prezi, or upload media files to prezis. Austin, pls check your firewall/proxy/filter settings!

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mark childs February 03, 2011 16:48

I'm having the same problem today with uploads (Error message "Technical details:id: 2500 the reason is: ErrorEvent ioError Error #2038" and our company IT team say its not a firewall issue here. Please update/confirm its your server and when it will be fixed. Time sensitive here, as I have to edit the Prezi for a public speaking engagement Friday at 9am!

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- Zoli Radnai (Official Rep) February 03, 2011 20:28
  
  Hi Mark, sorry but we did not have a server issue today. If you have this problem on your networks today and it was ok before it must be a local issue.
  
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I'm having the same problem today with uploads (Error message "Technical details:id: 2500 the reason is: ErrorEvent ioError Error #2038" and our company IT team say its not a firewall issue here. Please update/confirm its your server and when it will be fixed. Time sensitive here, as I have to edit the Prezi for a public speaking engagement Friday at 9am!

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Andrew Hewitt February 06, 2011 23:15

I'm having the same problem trying to upload .flv videos. If this IS a problem on our end, then please share step by step instructions on how to resolve it. Saying "our servers are working, so the problem is on your side" doesn't help 14 unhappy people feel better about Prezi.

I would expect that response from Dell, but not from a more progressive company like Prezi!

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- tohyingli March 29, 2011 12:23
  
  i agree
  
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- mattgrimley January 27, 2012 10:09
  
  I am the network administrator at our place and yes we do you proxy servers. Prezi is NOT blocked and flash works on the whole rest of the internet.
  
  Consult your admin staff / Read the manual / Our Servers are fine - the all equal the same thing: we dont care enough to troubleshoot it.
  
  Perhaps at least, Prezi could implement some debugging code and give us a useful error. If they are so certain something is being blocked, test for it and report it back!
  
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- Katrin Leinweber (Support Specialist) January 27, 2012 11:16
  
  Maybe these advice help.
  
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I'm having the same problem trying to upload .flv videos. If this IS a problem on our end, then please share step by step instructions on how to resolve it. Saying "our servers are working, so the problem is on your side" doesn't help 14 unhappy people feel better about Prezi. I would expect that response from Dell, but not from a more progressive company like Prezi!

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MJCS February 18, 2011 10:51

I had this problem this evening from my home. I was using Firefox on Windows 7 which I use almost exclusively along with Chrome. I had changed the proxy settings in the Options.. menu to use 'No Proxy' however the error continued.

I finally solved the problem after I checked the proxy settings in Internet Explorer (which I use about twice a year if needed) and they were still set to my work's proxy number. Once I turned the proxy off there, Firefox and Prezi started cooperating.

I hope that helps someone else.

Cheers,

Mark

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- mikecdale February 12, 2012 21:17
  
  Mark, thank you very much! That was my EXACT problem and the fix worked perfectly. I use Firefox on W7 and had IE set to my work Proxy. Thank you thank you thank you!
  
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- william.moore April 24, 2012 13:43
  
  Thanks a lot! That worked perfectly!!!
  
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I had this problem this evening from my home. I was using Firefox on Windows 7 which I use almost exclusively along with Chrome. I had changed the proxy settings in the Options.. menu to use 'No Proxy' however the error continued. I finally solved the problem after I checked the proxy settings in Internet Explorer (which I use about twice a year if needed) and they were still set to my work's proxy number. Once I turned the proxy off there, Firefox and Prezi started cooperating. I hope that helps someone else. Cheers, Mark

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Zachary Flavelle March 02, 2011 09:31

I too am having the same problem. This is my first time using Prezi, and I only have 3 text boxes and want to import a jpeg. I tried markjcameronsmith' solution, but to no avail. What are the precise steps i can take to solve this problem?

Thanks.

Zac.

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I too am having the same problem. This is my first time using Prezi, and I only have 3 text boxes and want to import a jpeg. I tried markjcameronsmith' solution, but to no avail. What are the precise steps i can take to solve this problem? Thanks. Zac.

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Jay Wassell March 04, 2011 14:39

I'm having the same issue in our school. I have unblocked everything associated with prezi through the filter and still have no luck. Any help would be appreciated.

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I'm having the same issue in our school. I have unblocked everything associated with prezi through the filter and still have no luck. Any help would be appreciated.

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mike porter March 30, 2011 04:49

I too have had this problem... I smiply cannot load a video file (less than 20MB)... it asks if i have internet connection, which I do, then I get the error box...

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I too have had this problem... I smiply cannot load a video file (less than 20MB)... it asks if i have internet connection, which I do, then I get the error box...

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Cynthia Yan May 02, 2011 23:35

same problem here!!! >O< HELP!!!!

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same problem here!!! >O< HELP!!!!

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Jon Jial Malach May 05, 2011 03:16

Same problem here, file is less than 2MB, no firewalls, nothing. HELP! TIME SENSITIVE....

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Same problem here, file is less than 2MB, no firewalls, nothing. HELP! TIME SENSITIVE....

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Jon Jial Malach May 05, 2011 03:20

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- Jon Jial Malach May 05, 2011 03:27
  
  p.s. I uploaded this file from the same computer - seems getsatisfaction will allow, prezi? Tried all browsers....HELP
  
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- Katrin Leinweber (Support Specialist) May 05, 2011 06:47
  
  Jon, please try to convert the file to Flash before uploading. http://swftools.org/ should work, or any the many other options. To really exclude the possibility of a firewall, proxy or network problem, please try a VPN service.
  
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<a href=http://s3.amazonaws.com/satisfaction-production/s3_images/485292/WTF.jpg><img src=http://s3.amazonaws.com/satisfaction-production/s3_images/485292/WTF_inline.jpg alt='' /></a>

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alex barlow May 05, 2011 11:34

Also have this problem - uploading files - if i change the proxy it will work but on our normal proxy it will not.

if I added www.prezi.com to our whitelist would this work as our teachers here cannot change the proxy

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- Katrin Leinweber (Support Specialist) May 05, 2011 12:55
  
  Yes, white-listing prezi.com and Adobe Flash in your schools firewall/proxy should work. But as it is beyond our realm of influence, what the school or that particular filter software allows through, we can't guarantee that, sorry. Good luck!
  
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- alex barlow May 06, 2011 10:41
  
  Thanks will give it ago
  
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Also have this problem - uploading files - if i change the proxy it will work but on our normal proxy it will not. if I added www.prezi.com to our whitelist would this work as our teachers here cannot change the proxy

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Ivy Le September 29, 2011 15:20

I'm on a PC, no firewall, same problem.

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- Katrin Leinweber (Support Specialist) September 30, 2011 05:52
  
  Hm. Please try converting the file to Flash yourself, to bypass our conversion servers.
  
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- Julie Britt October 04, 2011 14:14
  
  I get the 2038 error off and on -- and I'm just uploading small jpgs. It's really an aggravation. There's no rhyme or reason for the error at my end.
  
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- Katrin Leinweber (Support Specialist) October 04, 2011 14:44
  
  This is a network problem, can you try to edit the same prezi and upload the same files from a different network? Easy if we are talking about taking a laptop home or to work. If the PC is stationary, a VPN service might do the trick. I'm sorry that I can offer no better solution or more straightforward way to pinpoint the error source.
  
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- Julie Britt October 04, 2011 15:20
  
  I'm not sure it's a network problem because I can edit the same Prezi two seconds later and it will work... or five minutes later... or on the XX-th try. I can usually successfully upload a different jpg right away. I guess the point is, this feature doesn't work consistently, and not knowing how many tries and retries it will take to load is a big annoyance.
  
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- Katrin Leinweber (Support Specialist) October 04, 2011 16:17
  
  It works for many users flawlessly, that's why my 1st thought after your problem description was a local network problem. Can you maybe check whether your network connection is exhausted with traffic? Are other computers on your connection maybe downloading or uploading a lot?
  
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- Julie Britt October 04, 2011 19:23
  
  I work for a major oil company with a lot of bandwidth and I've never run into this problem before. But I'm not usually working with a program in the cloud, either. I may try working locally (Pro version) and see if that doesn' resolve the problem.
  
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- Katrin Leinweber (Support Specialist) October 05, 2011 05:30
  
  Well, Prezi uses the Adobe Flash platform extensively. More like for example YouTube. If you never worked with anything similar before, you probably never noticed the company firewall restrictions before. Please ask the responsible IT people for help. Again: Flash needs to be allowed to both upload and download to prezi.com.
  
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- Julie Britt October 05, 2011 14:24
  
  Thanks, Katrin. You're correct that I've never worked with anything similar before. I'll check with IT about firewall restrictions.
  
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I'm on a PC, no firewall, same problem.

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Gordon Lindsay October 04, 2011 19:20

READ MARKS COMMENTS - TURN OFF PROXY CONTROL FOR ALLLLLLL BROWSERS, ie EVEN THOSE YOU DON'T USE (eg IE!)

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READ MARKS COMMENTS - TURN OFF PROXY CONTROL FOR ALLLLLLL BROWSERS, ie EVEN THOSE YOU DON'T USE (eg IE!)

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Julie Britt October 04, 2011 19:23

Proxy control is off.

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Proxy control is off.

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Julie Britt October 18, 2011 14:46

SOLUTION! My IT person sent me a Flash.exe file that completely elminated the 2038 error. The name of the file is install_flash_player_ax.exe. If you Google that name you'll get links to free download sites.

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SOLUTION! My IT person sent me a Flash.exe file that completely elminated the 2038 error. The name of the file is install_flash_player_ax.exe. If you Google that name you'll get links to free download sites.

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Rodrigo October 24, 2011 16:33

I am having this error too:

There is probably something in your network blocking the communication to prezi.com.

Technical details:
id: 510 the reason is: ErrorEvent ioError Error #2032

What should I do?

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I am having this error too: There is probably something in your network blocking the communication to prezi.com. Technical details: id: 510 the reason is: ErrorEvent ioError Error #2032 What should I do?

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Julie Britt October 24, 2011 16:48

There was nothing in the network blocking my communication to prezi. Did you try my solution? I posted this 6 days ago:

SOLUTION! My IT person sent me a Flash.exe file that completely elminated the 2038 error. The name of the file is install_flash_player_ax.exe. If you Google that name you'll get links to free download sites.

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There was nothing in the network blocking my communication to prezi. Did you try my solution? I posted this 6 days ago: SOLUTION! My IT person sent me a Flash.exe file that completely elminated the 2038 error. The name of the file is install_flash_player_ax.exe. If you Google that name you'll get links to free download sites.

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Julie Britt October 24, 2011 16:49

Ooops! I see you're referencing another error number (2032). This post is about error 2038.

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- Rodrigo October 24, 2011 16:51
  
  Yes. I did what you say, but I got an error from Adobe.
  
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- Juan Francisco González Carreras January 10, 2012 09:13
  
  d: 2500 the reason is: ErrorEvent ioError Error #2038
  YO tengo este mismo error desde cualquier conexión a Internet
  
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- Katrin Leinweber (Support Specialist) January 10, 2012 12:34
  
  Please try these advice:
  Por favor, pruebe estos consejos:
  
  http://community.prezi.com/prezi/topi...
  
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Ooops! I see you're referencing another error number (2032). This post is about error 2038.

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alex.contreras48.ac February 10, 2012 20:23

I am a HS Business teacher and am trying to teach students how to use the site for presentations. For some reason, when students are trying to create or even view a prezi, there is an error message that reads :

" Something seems to be broken here, and tells us IO_ERROR.prezi.com/support might help."

This is only the case in one computer lab. I believe the lab is Windows Vista

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I am a HS Business teacher and am trying to teach students how to use the site for presentations. For some reason, when students are trying to create or even view a prezi, there is an error message that reads : " Something seems to be broken here, and tells us IO_ERROR.prezi.com/support might help." This is only the case in one computer lab. I believe the lab is Windows Vista

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I’m sorry you are having trouble, and I am here to help.

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Katrin Leinweber (Support Specialist) February 13, 2012 10:53

Hi Alex,

please see these advice and try the solutions provided there.

Kind regards,

Katrin

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Hi Alex, please see <a href="http://community.prezi.com/prezi/topics/help_i_cant_watch_any_prezis#reply_6617464">these advice</a> and try the solutions provided there. Kind regards, Katrin

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alex.contreras48.ac February 14, 2012 15:40

Katrin,

Students are now able to edit text and use prezi but now they are having issues (only today) with uploading pictures from internet or from files into prezi. There is an error message that reads:

" HUPS. BZZR.
You are not allowed to add a file to this prezi.
Technical Details:
id:2510 the reason is: ErrorEvent Security Error #2049"

What does this mean and how can I fix it.

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Katrin, Students are now able to edit text and use prezi but now they are having issues (only today) with uploading pictures from internet or from files into prezi. There is an error message that reads: " HUPS. BZZR. You are not allowed to add a file to this prezi. Technical Details: id:2510 the reason is: ErrorEvent Security Error #2049" What does this mean and how can I fix it.

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I’m hoping this helps.

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Katrin Leinweber (Support Specialist) February 16, 2012 09:05

Also a firewall problem, most likely. Media files are uploaded to *.amazonaws.com so you need to white-list it as well.

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Also a firewall problem, most likely. Media files are uploaded to *.amazonaws.com so you need to white-list it as well.

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Willard van derLeest February 29, 2012 11:53

Cannot add files/ pictures to prezi

This reply was created from a merged topic originally titled
id: 2500 the reason is: ErrorEvent ioError Error #2038.

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- Alyssa Puhacz (Champion) February 29, 2012 11:54
  
  Hello,
  
  I merged you into this topic for some help. Also please take a look at this for further assistance. http://community.prezi.com/prezi/topi...
  
  Good luck!
  
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Cannot add files/ pictures to prezi <span class='translate'><em>This reply was created from a merged topic originally titled <a class='notranslate' href="/prezi/topics/id_2500_the_reason_is_errorevent_ioerror_error_2038-gsinu/changes" target="_blank">id: 2500 the reason is: ErrorEvent ioError Error #2038</a>.</em></span>

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Glen Barlow May 14, 2012 21:55

Hello I'm experiencing the following error message with my latest prezi creation:

PreziError id: 2000 the reason is: ErrorEvent ioError Error #2036

I cant see the solution to this on the online forum, wondering if anyone could help.

URL is: http://prezi.com/h7uzq-gk8a9a/edit/?a...

Kind regardzi

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Hello I'm experiencing the following error message with my latest prezi creation: PreziError id: 2000 the reason is: ErrorEvent ioError Error #2036 I cant see the solution to this on the online forum, wondering if anyone could help. URL is: http://prezi.com/h7uzq-gk8a9a/edit/?auth_key=r7xe4zl&follow=vt51blbycnps Kind regardzi

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