"We could not loade one of the fonts."

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Hi community,

I got a problem by showing my Prezi offline.
Downloading and decompressing the zip-file works out fine but when I want to play it, an error occurs and my fonts are set back to the standard font:

"Theme Error
We could not load one of the fonts.
Technical details:
id: 1100 the reason is: Event [Event type="fontLoadError" bubbles=false cancelable=false eventPhase=2]"

I have searched for a solution in the forum but I was unsuccessful. Please help.

Thank you in anticipation.

Lukas

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CHAMP

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NathL June 10, 2012 23:28

ok, let's try I had posted a main.swf and SkinOverPlaySeekMute to 4shared :
http://www.4shared.com/document/9m7As...
http://www.4shared.com/document/bDZHv...
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rhetoricshow June 10, 2012 23:17

change 2 files(main, SkinOverPlaySeekMute) at data folder with old ones...
I’m annoyed I've wasted 3 hours trying to fix this, but glad that the kids have stayed asleep

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Chris June 10, 2012 19:37

Guys, just to say, I upgraded to the trial Desktop version, saved out the file from there and it works just fine.

It looks like there are a bunch of errors in the content.xml file which the online version produces, or rather there is a significant different between the two content.xml files produced by the online version compared to the desktop version e.g. missing opening CDATA[ and ]] syntax around the font file as well as the text from the presentation.

Not that I understand any of this, but the Desktop output works. Hope this helps a few of you.

CHAMP

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NathL June 10, 2012 16:45

hello,

several solutions here : http://community.prezi.com/prezi/topi...

but I'm wondering if this not an amazon issue as several users reported that today...

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- Lukas June 10, 2012 18:01
  
  Thank you for your reply, NathL!
  Unfortunately, none of the suggested solutions worked out for me.
  
  Anyone else any ideas?
  
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What's the status of this problem?

hello, several solutions here : http://community.prezi.com/prezi/topics/prezi_theme_error_id_1100 but I'm wondering if this not an amazon issue as several users reported that today...

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Chris June 10, 2012 18:32

Lukas, I'm trying to troubleshoot this, I'm presenting at an award on Tuesday and they need the final file tonight. I've downloaded the file, the .swf font file is there in the font folder, but it still says there is an error.

I've tried swapping all the fonts in the presentation but no luck, everything works fine online, but only a problem with the download.

I've updated to the latest flash etc... and tried on Windows and Mac.

What version of prezi are you on? Are you on an EDU account?

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- Lukas June 10, 2012 18:40
  
  Hi Chris,
  
  thanks for your reply.
  
  Yup Im on an EDU acc.
  
  So at least, Im not the only one who got this prob.
  
  I have my final oral presentation at school (German ABITUR) on Wednesday.. Hope they get it fixed until Tuesday for you!
  
  Anyone else any ideas??
  
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- Chris June 10, 2012 18:43
  
  Anybody tried to save out a file from the Desktop version?
  
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- Justus Hoff June 10, 2012 19:14
  
  Got the same problem and need the presentation for my Abitur on Tuesday, too.
  
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- Lukas June 10, 2012 19:34
  
  Is there any "paying user" out there who might ask the "Premium Support" ?
  ( http://prezi.com/support/ )
  
  Come on Prezi, go get it fixed please!
  
  Anyone any ideas??
  
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What's the status of this problem?

Lukas, I'm trying to troubleshoot this, I'm presenting at an award on Tuesday and they need the final file tonight. I've downloaded the file, the .swf font file is there in the font folder, but it still says there is an error. I've tried swapping all the fonts in the presentation but no luck, everything works fine online, but only a problem with the download. I've updated to the latest flash etc... and tried on Windows and Mac. What version of prezi are you on? Are you on an EDU account?

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I’m annoyed I've wasted 3 hours trying to fix this, but glad that the kids have stayed asleep

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Chris June 10, 2012 19:37

Guys, just to say, I upgraded to the trial Desktop version, saved out the file from there and it works just fine.

It looks like there are a bunch of errors in the content.xml file which the online version produces, or rather there is a significant different between the two content.xml files produced by the online version compared to the desktop version e.g. missing opening CDATA[ and ]] syntax around the font file as well as the text from the presentation.

Not that I understand any of this, but the Desktop output works. Hope this helps a few of you.

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- Lukas June 10, 2012 19:40
  
  Thanks, Chris and good luck on your presentation!!
  
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- Consuela Hercegnő June 10, 2012 20:03
  
  Thanks, Its works!
  
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- Justus Hoff June 10, 2012 20:59
  
  great idea, thanks a lot!
  
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What's the status of this problem?

Guys, just to say, I upgraded to the trial Desktop version, saved out the file from there and it works just fine. It looks like there are a bunch of errors in the content.xml file which the online version produces, or rather there is a significant different between the two content.xml files produced by the online version compared to the desktop version e.g. missing opening CDATA[ and ]] syntax around the font file as well as the text from the presentation. Not that I understand any of this, but the Desktop output works. Hope this helps a few of you.

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Lukas June 10, 2012 19:41

Still no solution available!

Can anybody help??

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Still no solution available! Can anybody help??

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Danique90 June 10, 2012 20:10

I have the same problem, need my presentation tomorrow... Hope anyone can help us?

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- Lukas June 10, 2012 22:18
  
  Press the "+1"-button please, so it draws Prezi's attention to the problem! Thanks.
  
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What's the status of this problem?

I have the same problem, need my presentation tomorrow... Hope anyone can help us?

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fijam June 10, 2012 21:11

Same here, I need to be at the airport in seven hours...

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- Lukas June 10, 2012 22:18
  
  Press the "+1"-button please, so it draws Prezi's attention to the problem! Thanks.
  
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Same here, I need to be at the airport in seven hours...

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Lukas June 10, 2012 22:17

You have the same problem - then press the "+1"-button please, so it draws Prezi's attention to the problem! Thanks.

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You have the same problem - then press the "+1"-button please, so it draws Prezi's attention to the problem! Thanks.

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NathL June 10, 2012 22:19

please try Chris's suggestionwith prezi desktop (very good idea! thank you)

I sent a mail but it's night here in europe and I'm afraid prezi team will be able to fix only on the morning...

does the print to pdf works? this could also be a work-around...

so sorry about this :/
Nathalie

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- Lukas June 10, 2012 22:35
  
  Thank you very much, Nathalie! I am sure, they will fix it in the morning.
  
  Creating a pdf works quite well but the very positve effects of zooming in and out are not as easily available as they are in Prezi.
  
  Hope, tomorrow will work out better for the Prezi user community than today.
  
  best regards,
  Lukas
  
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What's the status of this problem?

please try Chris's suggestionwith prezi desktop (very good idea! thank you) I sent a mail but it's night here in europe and I'm afraid prezi team will be able to fix only on the morning... does the print to pdf works? this could also be a work-around... so sorry about this :/ Nathalie

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rhetoricshow June 10, 2012 23:17

change 2 files(main, SkinOverPlaySeekMute) at data folder with old ones...

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- NathL June 10, 2012 23:20
  
  do you mean it worked?
  
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- rhetoricshow June 10, 2012 23:21
  
  yes :-)
  
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- NathL June 10, 2012 23:23
  
  wait, wait, wait! you mean they are allways the same (no matter which prezi you download)?
  
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- This comment was removed on 2012-06-10.
  see the change log
- Dave Wood June 11, 2012 07:12
  
  Worked for me too... thanks! :)
  
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change 2 files(main, SkinOverPlaySeekMute) at data folder with old ones...

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NathL June 10, 2012 23:28

ok, let's try I had posted a main.swf and SkinOverPlaySeekMute to 4shared :
http://www.4shared.com/document/9m7As...
http://www.4shared.com/document/bDZHv...

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- NathL June 10, 2012 23:28
  
  tell if this works for you....
  
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- NathL June 10, 2012 23:32
  
  yes, I tried a download, had the same error, replace those 2 files... it worked!
  thanks "rhetoricshow" :D
  
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- NathL June 10, 2012 23:50
  
  be carefull : in the data folder, the repo folder is holding your prezi's objects. do not replace this one.
  
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What's the status of this problem?

ok, let's try I had posted a main.swf and SkinOverPlaySeekMute to 4shared : http://www.4shared.com/document/9m7AsWOU/main.html http://www.4shared.com/document/bDZHvIAp/SkinOverPlaySeekMute.html

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Vianey R DL Ríos June 11, 2012 00:58

it works!!!

thanks NathL and rhetoricshow!!

:)

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- NathL June 11, 2012 01:33
  
  I'm relieved :)
  
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it works!!! thanks NathL and rhetoricshow!! :)

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Charlie Jin June 11, 2012 06:11

it WOKS!!

thank you so much NathL and rhetoricshow

it is helpful!!!

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it WOKS!! thank you so much NathL and rhetoricshow it is helpful!!!

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Natalie Claypole June 11, 2012 08:58

it works again!
seemed to be temporary.

thx everybody.

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it works again! seemed to be temporary. thx everybody.

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Lukas June 11, 2012 10:23

Finally it works :) Thanks, Prezi!

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Finally it works :) Thanks, Prezi!

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