"prezi does not exist" but it really exist.

Edit Subject

having same issue what type of browser are you using my prezi works perfectly in internet explorer but not in Mozilla? also having the same issue with you tube.

Hi eliseo,

there may be a few reasons for this, try:

- Using another browser (Chrome, Firefox, Safari etc) to see if this helps
- Also check to see if you have the latest versions of Adobe flash and Adobe Air. Please visit http://www.adobe.com/products/flashpl... and http://get.adobe.com/air/
- are you behind a firewall - try whitelisting Prezi.com
- check you do not have a virus checker that is blocking Prezi
- Is your internet connection OK - is it just Prezi.com giving you the problem?

Let me know if this helps.

Travis

THANKS a lot both of you, the problem was mozzila and i had trouble with youtube too, Prezi is a wonderful tool, and I discovered that there is a very wide and strong support here, i will going on recomending to my students the software here in Uruguay.

thanks

I am also having the issue with Firefox. I have latest versions of Flash and Air (just downloaded....and rebooted)...but still have the issue with Firefox. I can access in IE and Chrome....tried Safari on IPAD and works ok...... but not of Firefox.

Ideas?

Hi Jeanne,
i migrated to google chrome to present and edit my prezis, i sent the issue to mozzila team, I guess that they will solve the problem asap.
If anybody found a solution to use prezis on mozilla please tell us, in my University almost all machines have mozilla and not chrome or explorer and we can not install nothing, Im now using my laptop but i rather use the universitiy computer.

regards.