Overheard lists out the most recent Twitter posts ("tweets") related to this company. Anyone, employee or customer, can convert a tweet into a community topic. Overheard notifies the original Twitter poster of the discussion started in response to their issue.
RT @eComScotland: #eaqconf For anyone not able to attend but keeping up on twitter |Linda's High Stakes Assessment Prezi available here: http://bit.ly/bH6wcp